How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Networking Expert
Category: Networking
Satisfied Customers: 14363
Experience:  Computer Science Engineer. Cisco, Microsoft and A+ certified.
23822421
Type Your Networking Question Here...
Engineer John C. is online now
A new question is answered every 9 seconds

My Router is Not Working. What Should I do?

Resolved Question:

My wireless router has stopped working. What should I do?
Submitted: 3 years ago.
Category: Networking
Expert:  Engineer John C. replied 3 years ago.

Hello, I am John Cappucci. I will be happy to help you.

What's your router brand and model?

Thank you

Customer: replied 3 years ago.

Netgear 54 mbps Wireless Router WGR614v7

This what is written on the bottom of the Router

Expert:  Engineer John C. replied 3 years ago.

Ok, please follow the steps below to reset the router. Please note the wireless network name will be changed to "netgear" or "wireless" and no password will be asked (we can setup a password after all is working OK)

1- Make sure the wireless router is turned ON.

2- Press and hold down the "reset" button on the back of your router for 30 seconds. The reset button is inside a very tiny hole on the back of the router. Please use a paper clip to push it for 30 seconds

3- Then release the button and wait 30 seconds.

4- Then unplug it from the electricity outlet, wait 10 seconds and replug it to the electricity outlet

5- Make sure the internet modem is connected to the "WAN" or the "Internet" port on the back of the router

6- Unplug the internet modem from the electricity outlet, wait 10 seconds and then replug it to the electricity outlet.

7- Wait 5 minutes (yes, 5 please)

Then please follow the steps below from your computer with Windows Vista:
1- Click Start

2- Click Control Panel

3- Click "Classic View" on the left

4- Click "Network and Sharing Center"

5- Click "Connect to a Network" (on the left)

6- You will see a list of wireless networks, please select your network name ('netgear' or 'wireless') and click "Connect" (If you don't see any network name listed, please let me know)

Thank you

Customer: replied 3 years ago.
I think the router is dead because I unplugged it so I could get to it easier and when I plugged it back in, there is no power light. I tried a different adapter for power, but I still get nothing. Do I just need a new router?
Expert:  Engineer John C. replied 3 years ago.

Yes, I think so :-( You can try with a new AC adapter, but if the router is fried you will lose the money of the AC adapter.

You can buy a new Linksys router (I like them a lot) if you want, the new routers are also faster. I recommend the Linksys E2000 or E3000. The E2000 is priced $74.99 at amazon.com with free shipping and no tax ---> click here for more info

The E3000 is priced $138 with free shipping and no tax, more info ---> here

Also, you can consider the cheap E1000 for $52, also with no tax and free shipping, more info here ---> here

And here you can see the comparison ---> http://images.amazon.com/images/G/01/electronics/detail-page/linksys-e_series-comparison-v2-750.jpg

I think they have those prices because today is Cyber Monday. But I am not sure.

Thank you

Engineer John C., Networking Expert
Category: Networking
Satisfied Customers: 14363
Experience: Computer Science Engineer. Cisco, Microsoft and A+ certified.
Engineer John C. and 10 other Networking Specialists are ready to help you
Customer: replied 3 years ago.

Ok I'm back. I found another power source that will work, but after I reset it etc and let it sit for 5 minutes, it told me there wasn't a network available to connect to.

Expert:  Engineer John C. replied 3 years ago.

1- Click Start, then Control Panel

2- Now click "Network and Internet"

3- Then click "Network and Sharing Center"

4- And then click "Manage network connections"

What do you see listed there ?

Customer: replied 3 years ago.

It says it is connected to a Local Area Connection. Under that it says Network 2

NVIDIA nForce Networking

Expert:  Engineer John C. replied 3 years ago.

Do you see "Wireless Network Connection" there? You should! If you don't, please let me know your computer brand and model. Thank you

Customer: replied 3 years ago.

No there is no "Wireless Network Connection" there because.....

Ok here is what I am having to do. When I am on the internet with you I have to have the internet cable in one place connected directly to the computer . When I am trying to find the network, I remove the cable and put it in the back of the Netgear Router so that it can try to find the network. When the cable is attached to the router, I have no internet connection at all. And I have a Dell Inspiron 531.

Expert:  Engineer John C. replied 3 years ago.

Ok, thank you. I would like to reinstall the wireless driver on your Dell as you don't have the "Wireless Network Connection" listed. Please let me know the service tag number. It should be located on bottom or back of your Dell. Thank you

Customer: replied 3 years ago.

I have the wireless driver CD in front of me if that will help.

I'm not sure what the service tag number is, but here is a number a found on the back.

FQFBBF1

Expert:  Engineer John C. replied 3 years ago.

Do you have the wireless CD for the router for your computer?

I have checked your FQFBBF1 computer configuration and it seems it didn't come with a wireless card. Have you installed one later?

Customer: replied 3 years ago.

I have the Netgear CD.

I also have these CD's for the computer:

Drivers and Utilities, Operating system, Roxio Creater, Microsoft and the Monitor CD.

I just used the wireless router and it has been working fine. I have 2 laptops and a printer that have all been used on the wireless router lately.

I am going to re install the router on my computer. Then if that doesn't work, I'm going to buy a new router. I have been using the router for several years, and I will get a new one if necessary. Thank you for your help!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 
Chat Now With A Network Technician
Engineer John C.
Engineer John C.
Network Technician
14363 Satisfied Customers
Computer Science Engineer. Cisco, Microsoft and A+ certified.