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Omer, Network Administrator
Category: Networking
Satisfied Customers: 309
Experience:  Been a Network Administrator for 5 years
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I am unable to join my network from my iPad

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I am unable to join my network from my iPad

Omer Mushahwar :

Hi I am one of the experts here on Just
Can you please tell me what type of wireless router you are using?
Also if you know can you tell me what type of wireless security your router is using WEP WPA,,
And do you get any error messages when you try and connect the ipad to the wireless router?

Omer, Network Administrator
Category: Networking
Satisfied Customers: 309
Experience: Been a Network Administrator for 5 years
Omer and 7 other Networking Specialists are ready to help you
You seem to be offline so I switched to Q&A mode please let me know the answers to these questions
Customer: replied 5 years ago.
Hi, I have a Motorola wireless cable modem. I don't know the router security. I get a box that says "unable to join the network"
Thanks for that bit of information can you tell me the model number of the router want to make sure its the model I think it is.
Customer: replied 5 years ago.
Model sbg6580
Ok on a computer that is connected to your router
Please open your internet browser
type in
click enter
You should then be prompted to login to your router
if you haven't changed the admin account
user name is admin
password XXXXX XXXXX

please let me know once you are logged into the router configuration page
Customer: replied 5 years ago.

logged in


Ok click on wireless you are going to want to see what type of security it says your wireless network is set to use

Also is your wireless setup to use a password XXXXX is there no password XXXXX?

Edited by Omer Mushahwar on 11/13/2010 at 9:02 PM EST
Customer: replied 5 years ago.
where do I find the security?
Under wireless it maybe there or you may have to click on primary network to see it
Customer: replied 5 years ago.
WPS is under ":automatic security configuration"
now you should still be able to see the security method which should say wpa or wpa-2 or a couple others the ipad works best with wpa or wpa-2

If you chance automatic to disabled it should then allow you to setup the security here is where you would pick wpa or wpa-2 out of the options and set your password

if you dont want to change your security you can also setup a guest network

Edited by Omer Mushahwar on 11/13/2010 at 9:16 PM EST
Customer: replied 5 years ago.
wpa2-psk looks to be enabled
Can you switch it to simply WPA or simply WPA2 without the psk?
Customer: replied 5 years ago.
the wpa1 and 2 are grayed out. only the psk's are changeable.
OK lets try something a little different go back to the main wireless page
This time we are going to click on Guest Network
Enable Guest Network
Name the guest network
Select the security method of WPA
For encryption use TKIP&AES
Set a password
Click apply

Now on your Ipad try connecting to this guest network
Customer: replied 5 years ago.
I can't access the WPA. Just the WPA-PSK in the guest box
Ok try the psk as long as it's wpa and not wpa2
Customer: replied 5 years ago.
it worked! Thank you!
I am glad I could help

Thanks for using just

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