Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.
Can you tell me which router model you are using please?
Typically, to retrieve your password, you can start the Cisco Connect software on the computer that the software was installed on and retrieve the password XXXXX way.
Have you tried that already?
Okay, so just to clarify - the router has not been installed yet?
If so, what is the model number of the router and the brand and model number of your modem?