How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ITCris Your Own Question

ITCris, System Administrator
Category: Networking
Satisfied Customers: 5551
Experience:  3 yrs experience of Small & Medium business environment.
Type Your Networking Question Here...
ITCris is online now
A new question is answered every 9 seconds

Cant remember my user name/password for Authentication Required

Customer Question

Can't remember my user name/password XXXXX "Authentication Required" for my wireless router! Help!

Model: Wireless-G 2.4GHz, # XXXXX VER. 6

Help em!

Submitted: 4 years ago.
Category: Networking
Expert:  ITCris replied 4 years ago.

ITTechQ&A :

Hello, Thank you for contacting JA, I am Cris and will assist you with your question.

ITTechQ&A : not know the security key to connect a PC to the router for wireless internet?


Ok, thank. So what can we do about the user name and password XXXXX? It shows me the webbrowesers page, butsay "Connection was rest" and a "Authentication Required" box is on my screen. I'm talking to you through my desktop and looking at the laptop too.

ITTechQ&A :

Ok gotcha so the username and password XXXXX access the router was changed.


I guess, it's been years.

ITTechQ&A :

We will have to reset the router to get it back to factory settings. That will reset the router to the default username and password.

ITTechQ&A :

Please give me a sec. while I write down the instructions on what you will need to do.


ok, so what do I do?


i see the reset button on the back of the router

ITTechQ&A :

Take a pen or paper clip and on the back of the router hold down the reset button for 30 seconds


Next connect to the router with a ethernet cable to setup.


Open a web browser and in the address bar type in


username: leave blank

password: admin


Once you reach the linksys configuration page, click on the wireless tab, then click wireless security.


Select WPA-Personal for security and use a phone number for your network key. I would also recommend changing the SSID to something of your choice that can be found under basic wireless.

ITTechQ&A :

The PC you are chatting wit me on is it connected to the router with a network cable?


I'm still on Westell Broadband's page? That's my DSL modem's manufacture.

ITTechQ&A :

Your Linksys router is connected to a DSL modem?


Umm? I think so? The phone jack's cable it connected to a battery-backup box, and that cable is connected to the modem and then to the router.

ITTechQ&A :

ok now is your PC connected to the router with network cable?


I believe so, A blue cable runs to both the computer tower and another from the modem to the Linksys router.

ITTechQ&A :

Ok so the PC is directly connected to the router and you have reset the router.

ITTechQ&A :

If you type in in the address bar and hit enter are you prompted for username & password?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • James

    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • James's Avatar


    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Michael Hannigan's Avatar

    Michael Hannigan

    Network Architect

    Satisfied Customers:

    20+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt. Master Certified Platinum Network Engineer, and Ceritified Security Specialist.
  • Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    Certified Networking expert with over 10 years experience.

Related Networking Questions

Chat Now With A Network Technician
549 Satisfied Customers
3 yrs experience of Small & Medium business environment.