I don't know how to turn the power on to either I only know to plug and unplug. So...
you say turn power on ONLY to modem but it is already on both modem and router if they are plugged in. I am a novice not an expert and I really would appreciate it if you would start from the beginning. I have been working with cable so nothing is where it should be. As I thought I explained earlier... nothing was plugged in to my router. I have plugged back in my desktop as they works on the router too due to some strange way I was connected when I first bought the linksys and was having problems. Now... Nothing else is plugged in to the linksys. The blue cord (which I think is the ethernet) is plugged into the modem.
Now do I plug electric into both and if I do... how can I turn on power (or in my case - plug in power to ONLY the modem???? since you told me to plug in both. I need you to start at the beginning and tell me what should be plugged in to what and answer the question about ONLY the modem.
You tried one thing... perhaps I have something else wrong on the computer itself. I tried to fix it before calling anyone. I am not satisfied with your answer. Don't you need to check my computer to see if I have everything set correctly.
Also you failed to answer my question about the second sign up I had to do when I clicked on your e-mail the first time. What happens to that. I explained that it gave me another order # XXXXX required my credit card info again.
I am not satisfied because I thought you were with linksys and you only did one thing. When I had trouble before I went to Linksys and they took over control of my computer and fixed my problem
Guess not... my computer cut out then because I did not send it and it disappeared while I was still typing. What I asked is why a computer that has worked fine in the past would become defective. It is not new, probably about 2 years old.
I do not speak computereze as I am 70 years old. I did not understand what you told me to do with my desktop. I guess what I really was asking was if that would make a difference because Charter already told me the problem is not with my laptop or their modem.
That is two questions. Please answer both. Thanks.