hi I can help you with this
this Toshiba laptop you've purchased, does it have Windows 7 installed?
do you know what type of wireless security you have on your router (WEP, WPA)?
ok, there may be your issue. Windows 7 is notorious for being picky and pokey when it comes to wireless security
i suggest we change this to WPA-PSK/WPA-Personal, which is more secure and more widely compatible
if you're ok with it, we can proceed
cool, what is the model of your netgear router?
ok, now on the computer that's connected to this router (wirelessly or via ethernet cable), open Internet Explorer window
into the address field type www.routerlogin.net and hit Enter
when prompted, enter "admin" for username and "password" for password (without quotation marks)
rightnow i'm on the new laptop,do i need to get on my desktop?
you're talking to me from the new laptop? I thought you weren't able to connect from it?
I have my dsl cable hooked to it
ah, ok, that's fine, you can do the steps from this laptop then. Just open new IE window for that
let me know when you've logged into the router successfully and can see Netgear page
walk me through that
ok, open new Internet Explorer window
then into the address field, type www.routerlogin.net and hit Enter
i got that
ok, now, when you're prompted to enter username/password
enter admin for username and password XXXXX password
then click Ok
now, click on Wireless Settings on the left
then on the right, in the Security Options section, select WPA-PSK as your mode of wireless security
below that, enter desired passphrase, between 8 and 63 characters long
when done, click Apply Changes. Now, the router will restart, and when it comes back up, you'll be asked to provide the passphrase to connect to wireless, so enter one you just created
if you're not prompted, then disconnect from wireless, then reconnect again and enter passphrase when prompted
it's asking mefor the router model number
hmm, this should not be required. Is it asking you this, before you clicked on Wireless Settings on the left, or after?
there is no wireless settings
ok, let's back track a bit
after you enter username/password, then clicked Ok, what was the next thing that happened
were you able to see the Netgear page?
i better start over i'm sorry
not a problem, no rush here
sorry for the information avalanche :-)
so you're trying to log in again, at www.routerlogin.net
It doesn't ask for user name and password
ok, so when you go to www.routerlogin.net what do you see?
a netgear site that says find your product
in this case, instead of www.routerlogin.net, into same field, type 192.168.0.1 and hit Enter
its asking for model #
it sounds like the router may have lost it's configuration... who is your internet service provider?
i mean who do you pay to provide you with internet access (att, comcast, charter, etc.)?
our local cable company thru our electric department
cable is the most straight forward when it comes to router configuration
I suggest that we reset your router and then reconfigure it
when the router resets, you really can start using it immediately, without any configuration, but we will need to configure the wireless security
give me a few minutes while I put together a step by step for you, and you can look it over and ask me any questions you may have about it
I took my cable out of the router and plugged it to the laptop. should i hook everything back like normal then talk to you from my desktop?
you will need to plug the cable modem back into the router. then any computers connecting via ethernet cable need to be connecting to the router itself, not the cable modem. But it's in the steps that I'm about to publish here
Ok, please follow the following steps to set up the router:
If this answer was helpful to you, please click Accept
can you email this to me? ican't print off this laptop
unfortunately the email communication is not allowed per JA policy. But you can highlight the steps, the right click on the highlighting and click Copy. Then open copy of the MS Word, or Notepad, and go to Edit menu at the top, and click Paste. Or right click anywhere in the MS Word or Notepad and click Paste
this shouldn't take you more than 30 minutes. Do you have any questions to me in the meanwhile?
Ok, i'll be away from computer for next 25-30 minutes, but will check back on this chat when I come back
if the steps were helpful to you, please click Accept