How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Network Technician
Category: Networking
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
46068869
Type Your Networking Question Here...
Bernie is online now
A new question is answered every 9 seconds

would you check my netflix.com to clear cookie, so netflix

Customer Question

would you check my netflix.com to clear cookie, so netflix will continue playing, netflix saids it's working there, but not at my home, hacker moved it to twitterand other web site and want me to pay more money to watch, when I am paying netflix. please see if you can clear cookie. thank you dominguez,zelliot (XXXXX@XXXXXX.XXX
Submitted: 4 years ago.
Category: Networking
Expert:  Bernie replied 4 years ago.

Bernie S. :

Hi there, my name is XXXXX XXXXX I'll be the expert assisting you today. [:)]

When you say hacker, do you mean when you try to go to netflix.com it goes to another website asking you for money? If so, you may have malware on your machine, which I can help you clear. Then I can help you clean your cookies.

Customer :

ok, thank you

Bernie S. :

I'm sorry for the late answer, I will actually need you to go to this website:

Bernie S. :

http://www.glaryutilities.com/

Also, if you don't have them, you want to make sure you have a good antivirus/spyware in place. I suggest AVG Free Edition and AntiMalwareBytes, both of which are free and powerful:

http://free.avg.com/us-en/download-free-antivirus.tpl-crp

http://www.malwarebytes.org/mbam.php

Make sure to install both and then do a full scan of your computer in each. This will cover all the bases as computers usually slowdown due to either registry errors, unorganized disk space, undeleted temp files (all of which Glary fixes) or virus/spyware (which AVG and Malwarebyes fix).

Bernie S. :

I want to make sure that your computer is protected and that you don't have any viruses or malware that may be re-directing your browser from netflix to twitter











Bernie, Network Technician
Category: Networking
Satisfied Customers: 7140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Bernie and 3 other Networking Specialists are ready to help you
Expert:  Bernie replied 4 years ago.
Once you install and run Glary utilities, here is how to run it:

1. Open the Glary utilites program and on the one click maintenance tab, hit the green scan for issues button
2. Once it has detected all the issues on your computer, including the registry errors, click the green repair problems button
3. Exit the program

Also, after you have installed malwarebytes on your computer, we need to go ahead and try to remove all the malware present on your computer. Please do the following:

1. Run the program and on the scanner tab make sure the perform full scan is selected
2. Press the scan button. This may take a few hours

Your computer should now be malware free and back to normal.

Finally, please clear all the cookies from your browser. If you are using IE, here is how to do that:

1. In internet explorer, go to tools
2. internet options
3. click the delete button
4. click the delete button again
5. press OK

If you are using Firefox, here is how to do that:

1. Go to tools
2. clear recent history
3. press clear now

This should let you go to netflix now and watch movies without being redirected or asked for more money. Please let me know if you have any further questions, I'll stand by to further help you should you need it.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.
 
 
 

Related Networking Questions

Chat Now With A Network Technician
Bernie
Bernie
Network Technician
7140 Satisfied Customers
6+ years experience, Microsoft MCDST/CompTia A+ Certified