Ask Computer Networking Questions and Get Answers ASAP
Hi and welcome to JustAnswer!
Let me know when you are ready and we can check out your SSID and password!
OK..the SSID is the "name" of your wireless router....did you set up your router yourself?
i just bought the computer and was following the guide. once i got to that answer i stoped.
sorry i bought the printer. work force 520/525 series
no problem at all....you do have a wireless router that gets you on the internet correct?
OK..great...the cricket wirless has a "name" associated with it and a password.
when you set up the router to get you online, you gave the router a name..that name is XXXXX XXXXX SSID...
well when i log on i just clic on the icon and it takes me derectly there and then i just press conect. I do not have to enter any pass word or anything.
when i got the modem i got is and i just pluged it in and it instaled it self. I do not remember giving it a name or pass word.
OK..no problem...then let me check the default name for it....on your computer, open up internet explorer (or any web browser)...at the top, where you put the address where you want to go, type in 192.168.1.1 and hit enter.
this will take you to the wireless setup..
up were the http is?
yup...exactly! also, what is the model number of the cricket router?
i think is XXXXXXXXXX /p>
After you typed in the 192.168.1.1 did you see a screen asking for a username and password?
no it send me to a web results
make sure when you type in the 192.168.1.1 there is nothing else up there....you dont need the http: or the www.
Ok i put that in but the computer puts the http infront of it. Then it took me to google search.
hmm...ok..no problem....follow this link which will walk you through an online troubleshooting for the 520...I'm gonna hang on and you let me know what happens ok???
Ok it that took me to the epson web site
good...that is going to help you see why the printer cant see your wireless router if we need to go that way. When you are installing the printer and it ask you for the name, does it give you the option to "search" for a wireless connection?
do you whant me to try to instal the printer?
i went throught the questions on the trubleshooting guide and it is asking me to email support.
not just yet....on your machine with the modem attached, look in the lower right corner (next to the clock). You should see an icon that may look like 4 little bars, or maybe a radio antenna...when you put your mouse over top of it, you will see a little yellow bubble pop up..the name of your router (modem) should be in there)
The name may even be Cricket
it will say something like "Cricket - Internet Access"
still with me? :)
ok what i have on over by my clock is a green Bubble with the Kricket K Sent:
Sorry; It said Conected sent(NNN) NNN-NNNNReceived(NNN) NNN-NNNN/p>
great...so the "SSID" is Kricket.....when you were running the EpsonNet Setup software, did it find a wireless connection called Kricket?
OK...so when it got to the point of looking for wireless connections, it couldn't find any?
This information is stored in your network's router or access point and you may be able to access it by logging onto the router or access point from your computer and checking its setup screens. See the instruction manual for your router or access point for details. If you are unable to access the information, contact the person who set up your network or the manufacturer of your router or access point for details. (Epson will not be able to provide this information to you.) You'll need to know the SSID and if security is enabled, the wireless network password XXXXX you set up the printer.
i went back to the trubleshoot and this is what it gave me. dose this help?
well it did find some but i do not have the pass word for it.
What it is saying is that the wireless access point (your modem) MAY have a different name and a password XXXXX keep people from using it without your permission. If you just plugged the modem in and did not give it a name, it should just go past the screen without prompting for a password...
I'm starting to wonder if the printer is compatable with that wireless modem....I'm checking on that now..
is Cricket also your phone provider?
no just internet
OK...we have got to get into the modem....so when you typed in 192.168.1.1 in the address bar at the top it took you to google?
OK...lets run the EpsonNet setup again. Insert the EpsonNet Setup Cd and install it....
there is a place were i go to get my info. for the modem
yeah, the 192.168.1.1 should give you the name of your modem..but it is taking you to google for some reason..
ok it is asking to install
let go ahead and do that...
ok it asks for select your connection
ok...what options does it give?
Wireless connection - direct usb connection - wired network connection
select wireless connection
Ok network set up - set up printer for the first time
lets do that...
Ok Now Select a wireless network set up method - Temporarily connect usb cable ( Recommended method) or select setting using printer buttons ( Choose only if you do not have a usb cable available) I have one
do a temporary connect usb cable
Know your wireless network - Make sure you know your network name (SSID) and password XXXXX you click next
no problem...click next
software installation driver and utilites instaling
good job...we're making it..
proactive defense pop up riskware; hidden install - Deny - skip- add to trusted zone
click add to trusted zone...
object will not be scanned if the following conditions are met:
Object d:\common\EpsonNet printer]enpe.exe
im going to say ok what do you think?
that is just your anti virus warning you that something is getting installed...
ok some thing is happening with my computer. like it is reading the disc
good...it should be installing the software for the printer and setting up the connection.
ok now i have to plug a usb cable into the coputer and epson printer make ssure your equipment is turned on ( it is on)
ok..lets do that!
click next to start network installation then follow the on-Screen instructions.
ok..lets do that...
r u there?
yeah. I'm here....
that's OK, just let it install...ignore the firewall warning..
Firewall or anti-Spyware software may display alert dialogs related to the installation if a fire wall massage appears clik unblock or allow let epsonnet setup continue. next
yup...click next..and if you get any anti virus warnings just click unblock or allow...
you may get a few firewall warnings..thats completely normal...just allow the program to continue...
We are at Wireless network name (SSID) select or enter the name (SSID) of your wireless network, router/access point it is giving me four ssid's
ok..what are the SSID's
2WIRE907 - lpastor27 - linksys - CRAWNET ( they all have infastructure next to it under Communication mode) It also has a box for Enter Manually opption
ok..this is where we need the name of your router...we need to keep this screen up, but I need you to go down and click on START
in the little box above START, type "cmd" (without the quotes) and hit ENTER
This will give you a little black box on the screen
Ok i went to start but were do i type the CMD?
there is a little box above the word START..you can type in that box...
is the the command promt?
ok, now in that little black box, I want you to type "ipconfig" (again without the quotes)
ok that gets me the black box what should i type in there?
type in "ipconfig" (without the quotes again)
look for a line that says "default gateway" and let me know the numbers beside it....it will be something like 123.456.789.123
perfect! OK...back to the setup of the printer. We want to select to "set up manually" (you can close this little black box)
ok you want me to select Enter Manually?
under the manual setup it may ask for the SSID, type in 10.96.89.160
ok now it has Passwoord: Existing or None
set it to none
ok it is confirming if the printer is properly connected to the network plase wait this may take up to 5 minutes. Crossing my fingers :)
same here! :)
O no an error occured during setup; see the report click back or try again
No wireless networks (SSID) found.Confirm that the router/access point is turned onand the wireless LAN is set up correctly.The network (SSID) set to the printer:10.96.89.1601. Check the following:- The wireless router/access point is turned on- The correct network (SSID) is selected/entered to the printer2. Click "Back".3. Follow the on-screen instructions to recheck the connection.
No wireless networks (SSID) found.
Confirm that the router/access point is turned on
and the wireless LAN is set up correctly.
The network (SSID) set to the printer:10.96.89.160
1. Check the following:
- The wireless router/access point is turned on
- The correct network (SSID) is selected/entered to the printer
2. Click "Back".
3. Follow the on-screen instructions to recheck the connection.
OK...who is your internet provider?
ok, so they provide the internet too as well as the modem that you have..
yes i bought the modem A600 (it is a dial up) MDN(NNN) NNN-NNNN MID(NNN) NNN-NNNNthis is what i have to give them when i pay
what they have done is name that modem something that does broadcast it's name. We will have to get them on the phone and ask them what the modem name is XXXXX XXXXX can type it in manually. It also could have been any of the 4 we were looking at. When we tried to connect directly to it, the pritner wont see it. Do you ahve a tech support number for them?
I would suggest you hit the back button and let it stay on the screen where it gives you the list of the SSID's. Give them a call and see if it is one of them.
ok im on it
cool..just let them know you are trying to connect a wireless printer to the wireless modem and just need to know the SSID.
If I had to guess, I would say it is the linksys...but I'm not 100 percent sure..
he is telling me that he cant cant give me that info
does he know you just need it to print wireless?
they do not provied that they do not have that information
they don't allow for wireless printing....
no they only alow you to connect to the internet. What a bummer.
If he said they dont have it, did he tell you how you could get it?
yeah it is...
they are full of it. should i try conecting with another rep.?
so they allow you to use their wirelss signal to connect to the internet, but not to any wireless device....
we have a company here that does the same thing....they are called frawg...
That is what they do
they basically use cell towers (just like your phone) to allow you to connect wireless...they really aren't a true "wireless" company...
yup..that's what they do...sorry.... :(
Well this is the hard way to find out. After all this kicked my butt :) i think all of my brain cells are burned :(
I agree! I was starting to think I lost my touch! :)
Not at all well! You are very profesional and help me out and thanks for the pations
no problem...thanks for being so patient!
Well have to get back to work. Now i know were to go when i need help with my comp. Thanks have a good day.
so i just hit accept now?
that is totally up to you...accept pays me, but ONLY hit accept if you were satisfied!
since your problem wasn't fixed (actually we found out there was no "fix!") it depends on if you look at what we did a solution...if it was a solution, then you accept, if not, don't....
I look at it as a solution that cricket is junk :) Till next time have a good day
you too!! heh hhe!