Please go to Start -> Run type cmd and press enterType ipconfig and press enter.Let me know what your LAN Adpapeter IP Address and Default Gateway is.
(Note, I see you have a wireless router, but we're talking about having it plugged in at this time, correct?)
ping transmit failed. General failure
ping statistics for 94.38.81:
Packets :Sent = 4, Recieved=0, Lost = 4 <100% loss>
'126.96.36.199' is not recognized as an interb\nal or external command, operable program or batch file
Tried the additional information and received
No operation can be performed on Customer ( name of network) while it is disconnected.
Ping request could not find host google.com Please check name and try again
ping:transmit failed, General failure.
did again added ' and response was ping could not find host check name and try again
No this netbook has never been connected to the internet, I have only had it 2 days
Ok when I click manage wireless networks it says at the top "Manage wireless networks that use (Customer)
Then other Networks you can view, modify, and reorder (1)
Customer Security: WEP Type: Any supported Automatically con...
OK I in view your basic network information it says view your active networks, then it says you are not currently connected to any networks, so I clicked connect to a network. It then says connections a available It list Customer in black print and beneath that is has Customer in blue print it shows signal strength excellent Radio type 802.11n
SSID Customer. I clicked on connect and got the message "windows was unable to connect to Customer"
Network connections show Customer- not connected, Local area connection Network cable unplugged, Wireless Network Connection - not connected
I am having trouble, the only box at the top of the Customer properties says connect using
abouve the box and Atheros AR9285 Wireless Network Adapter
below the box is has a tab saying configure.
I have never connected to the internet, I have only had the netbook 3 days
Five tabs at the top, general, advanced, driver, details, power management
Below that Athero AR9385 Wireless Network Adapter
Device type: Network Adapters
Manufacturer Atheros Coomunication INC
Location PCI bus 5, device 0 , function 0
devise working properly
This window has View you basic network information and set up connections
It then shows Finch(name of netbook) under a picture of a monitor and a line to a globe with internet under it There is a red X between Finch and Network
Under that it says View your active networks with a line to connect to a network
Under the line it says you are currently not connecteld to any networks. If I click connect I get Customer with 5 green bars and if I click connect it says windows unable to connect to Customer.
Under the You are currently not connected to any networks it has Connect your network settings
Under this is Set up a new network
Connect to a network
Choose homegroup and sharing options
I cannot see the items you have referred to that are on this page, this is all there has ever been on this page. Sorry to be so obtuse
I clicked set up a new network, It says Choose the wireless router or access point you want to configure.
Below that it says It might take 90 seconds for unconfigured devices on your network to appear.
It has been a few minutes and nothing has appeared
On the connection tab it says security type: - Shared
Encryption type: WEP for the Network security key it has 8 dots
under this it has a blue and yellow shield in front of a small box unmarked followed by show characters
under this is key index: with 1 in a small box
This is exactly the same as on my notebook minus the blue and yellow shield in front of the show characters box
On the security tab it says security type: - Shared
On the Connection tab it has Name: Customer, SSID Customer, Network type: access type
Network availability: alll users Coonet automatically when this network is in range is checked. Connect to a more preferred network if available is checked. Sorry I left this off my most recent message
The box after the shield will only accept a check the numbers that appear for the security key, 6D61727930 just as on my laptop 8 dots, but 9 numbers and a letter
below it for the key index already has 1 in it just as on my laptop
I clicked ok and then tried to connect again it indicated it was connecting, but the same messgae windows cannot connect with Customer came back
I bought it from Amazon.com I will see what the other expert advises
Thanks for trying