Hello and thank you for using JustAnswer. My name is XXXXX XXXXX thank you for giving me the opportunity to help you with your networking question.
Can you tell me the model number of your Linksys router and the model number of your Roku please?
Your service provider gave you a modem - can you tell me the brand and model number of that device too please?
2 more questions and I will have some resolution for you:
It likely did...let's doublecheck some settings and get your Roku working again.
Open Cisco Network Magic, then click Tasks in the main menu, then Change Wireless Protection in the bottom left corner. Make sure Wireless Security is enabled at the top of the new window with a green checkmark. Write down the Key that is listed.
If it is not enabled, click Change Wireless Security, then change the setting to Higher Security and enter a password XXXXX at least 8 characters in the Key box. This is your wireless Security Key - write this down and save the settings.
Now let's set up the Roku:
Make sure the Roku is powered on and find the reset button on the back. Press and hold this for 15 seconds with a pen or paperclip, then release.
You should now be connected to your network and able to use your player again.
Would you like to start from the beginning with setting up the router? There could be a setting there that may need to be changed or something with your modem.
Your service provider should have given you a modem - can you tell me the brand and model number of that device?