Hi, I know nothing about your Hawking Hi Gain Radio but I am an expert on routing issues.
And I can help with your issue.
Would you like to proceed?
Yes. Can you figure out how to get me to the Hawking Tech setup page?
lol, I just said I know nothing about your Hawking radio.
Its unlikely anyone in here does, but someone might
I am a routing expert
So I can answer questions about the IP information they gave you
What the tech told you was wrong
You are not on a "different range" with the two IP's you entered
Yeah, I know, but I'm not asking about that. I want to know how I can communicate with their ip, which is 192.168.1.200 from my router, which is 192.168.0.1. Can you answer that part?
Ok, in your question, this is what you state
"From what little I could understand from their tech support, my ip (192.168.1.1) is in a "different range" than their ip (192.168.1.200)"
So you said 192.168.1.1 to 192.168.1.200
Now you are saying 192.168.0.1
Which IP is correct?
You're going to need to be accurate on the numbers
I made a mistake on my ip--the correct one 192.168.0.1. That was a typo. I apologize and will be more careful.
192.168.1.1 is NOT in a different range
Well I'm not chastising you for it, lol, its just impossible to assist if you provide incorrect IP information
Ok. so you're on a 192.168.0.1
And the radio is at 192.168.1.200
I can't get to the page http://setup.hawkingtech.com. I was told it was a router problem, but I have no idea why I can't reach the page.
Well the reason is because they are on foreign subnets
So either you need to change the rouers IP
or the radio
Is there any drawback to my changing my router's ip? Or maybe I can just change it long enough to get to their setup page and setup my repeater?
I've found a manual online for your radio
Well there's no problem changing the routers IP
It won't hurt anything
However this repeater, from what I am reading, is Wireless?
You connect to it via a Wireless card?
Does it have an Ethernet cable you can plug in?
I see its a power over ethernet
Well you can plug that Ethernet cable into the BACK of your router
Then, plug a wire from your computer to the back of the rotuer
(I assume you're using Wireless on the router for internet connectivity, right?)
Once you do that, you can just change the IP (which I can help you do) of your network card (wired network) to match the subnet of your radio
Then you can set the radio to match the subnet of your wireless router
OK. Let me plug it and and have a go at it. Just a minute.
OK. Ready for instructions.
Ok, so the radio and your computer both have a cable plugged into the back of your wireless router now, right?
And you are NOT using the cable, to connect to this internet session, right?
You are using a wireless card to be online, right?
Just want to make sure so we don' get disconnected
I don't think so? How do I know?
You don't know if your have a wireless connection to the internet?
You have a wireless router, right?
Do you have to plug an ethernet cable into the router to use it?
Or do you just connect wirelessly?
This is a answer you will need to provide
Yes. I am connected via DSL. Does that mean I am connected wirelessly?
I'm talking about how you connect TO the ROUTER
Do you plug a cable into your router?
Or is it wireless?
This is an answer sir, you'll have to give me
I'm good, but I'm not clairvoyant
Either you plug your laptop (or PC) into the router to get online, or you don't
Sorry--I feel like a ditz. I'm connected to the router by wire a cable. And it's Mam--on old Mam at that! lol
ok, no problem
That sort of changes things though
Because it means you're going to lose internet connectivity when you follow these steps
So what I'm going to do, is switch us to a Q and A
then write out the steps
So you can have them
Then you follow them, connect to the radio, change the radios IP
to match your router
then reset your IP back to what it is (easy because its DHCP) and you should be good to go
So hang on, I'm switching us to a Q and A session, and then I'll see you in there.
here we go
You should get an email in a moment
Hi, unfortunately I work full time so I can't always schedule with you but I'll leave this open and try to be online sometime tomorrow. I'll do an "Info request" to ping you (should get an email) to let you know when I am online.
Actually, what I can do is just post the process in here tonight, and you can follow it at your leisure. If you have no problems with it (its really pretty easy) then you'll be good to go. If so then just let me know tomorrow. Sound good?
Here is your answer.
The default address of your Extender is NOT 192.168.1.200.
It is 192.168.1.1
The reason you could not get to the address via 192.168.1.200, is because its the wrong address.
Just like calling the wrong phone number. No matter how many times you try, if the numbers wrong, its wrong.
Here are step by steps to follow. These will work for you.
1. Disconnect the Hawking from the back of the ACTIONTEC DSL appliance.
2. Connect your COMPUTER directly into the back of the Hawking using one of the Hawkings 4 switch ports.
3. MAKE SURE your IP is still set to what I had you set it to above. If not, repeat the steps outlined above to set your computers IP (for the Local Area Connection).
4. Then just go to http://192.168.1.1 and then your management screen will open and you'll be into the page.
5.Log in with the username admin and the password XXXXX 1234, and you'll be rocking by mid morning!
There really isn't much to troubleshoot here.
IF your computer is set to 192.168.1.199 (or you could just set it to 192.168.1.2) and IF you are plugged directly into the back of the Hawking, then there is no way you will not be able to open the web page. (you can also PING the address).
To be safe, you can disable your Wireless Area Connection temporarily while you do this.
Also turn off any personal firewalls.
But other than that, there is NOTHING other than defective hardware (highly unlikey that the hardware is bad) that would keep you from your management page at that point. So IF you follow my instructions, you'll be fine. If it doesn't work, take it back to the store because its broke at that point.
You just provided me originally with the wrong IP address and that's why we ran into trouble. You said it was 192.168.1.200 so with the wrong IP naturally we ran into issues. But you'll be fine now.
(PS, I'm posting this as an answer as this should close out your ticket but don't hit accept again, you've already paid)