I just bought a Hawking Hi-Gain Dual Radio Repeater and the instruction tell me to go to http://setup.hawkingtech.com to set it up. But, I cannot reach that web address. From what little I could understand from their tech support, my ip (192.168.1.1) is in a "different range" than their ip (192.168.1.200) What I could not get was what I was supposed to do about it. On the phone the techie's English was very heavily accented and I am hard of hearing, so I had to give up on that. By email the techie's grammar was so bad, and tech jargon so heavy I had to give up on that too.Can you help this hard of hearing non-techie type to fix the problem?
Computer OS: Windows XP
I tried using a different browser (IE) and I tried temporarily disabling my firewall. Neither made any difference.
Chat Conversation Started
Hi, I know nothing about your Hawking Hi Gain Radio but I am an expert on routing issues.
And I can help with your issue.
Would you like to proceed?
Yes. Can you figure out how to get me to the Hawking Tech setup page?
lol, I just said I know nothing about your Hawking radio.
Its unlikely anyone in here does, but someone might
I am a routing expert
So I can answer questions about the IP information they gave you
What the tech told you was wrong
You are not on a "different range" with the two IP's you entered
Yeah, I know, but I'm not asking about that. I want to know how I can communicate with their ip, which is 192.168.1.200 from my router, which is 192.168.0.1. Can you answer that part?
Ok, in your question, this is what you state
"From what little I could understand from their tech support, my ip (192.168.1.1) is in a "different range" than their ip (192.168.1.200)"
So you said 192.168.1.1 to 192.168.1.200
Now you are saying 192.168.0.1
Which IP is correct?
You're going to need to be accurate on the numbers
I made a mistake on my ip--the correct one 192.168.0.1. That was a typo. I apologize and will be more careful.
192.168.1.1 is NOT in a different range
Well I'm not chastising you for it, lol, its just impossible to assist if you provide incorrect IP information
Ok. so you're on a 192.168.0.1
And the radio is at 192.168.1.200
I can't get to the page http://setup.hawkingtech.com. I was told it was a router problem, but I have no idea why I can't reach the page.
Well the reason is because they are on foreign subnets
So either you need to change the rouers IP
or the radio
Is there any drawback to my changing my router's ip? Or maybe I can just change it long enough to get to their setup page and setup my repeater?
I've found a manual online for your radio
Well there's no problem changing the routers IP
It won't hurt anything
However this repeater, from what I am reading, is Wireless?
You connect to it via a Wireless card?
Does it have an Ethernet cable you can plug in?
I see its a power over ethernet
Well you can plug that Ethernet cable into the BACK of your router
Then, plug a wire from your computer to the back of the rotuer
(I assume you're using Wireless on the router for internet connectivity, right?)
Once you do that, you can just change the IP (which I can help you do) of your network card (wired network) to match the subnet of your radio
Then you can set the radio to match the subnet of your wireless router
OK. Let me plug it and and have a go at it. Just a minute.
OK. Ready for instructions.
Ok, so the radio and your computer both have a cable plugged into the back of your wireless router now, right?
And you are NOT using the cable, to connect to this internet session, right?
You are using a wireless card to be online, right?
Just want to make sure so we don' get disconnected
I don't think so? How do I know?
You don't know if your have a wireless connection to the internet?
You have a wireless router, right?
Do you have to plug an ethernet cable into the router to use it?
Or do you just connect wirelessly?
This is a answer you will need to provide
Yes. I am connected via DSL. Does that mean I am connected wirelessly?
I'm talking about how you connect TO the ROUTER
Do you plug a cable into your router?
Or is it wireless?
This is an answer sir, you'll have to give me
I'm good, but I'm not clairvoyant
Either you plug your laptop (or PC) into the router to get online, or you don't
Sorry--I feel like a ditz. I'm connected to the router by wire a cable. And it's Mam--on old Mam at that! lol
ok, no problem
That sort of changes things though
Because it means you're going to lose internet connectivity when you follow these steps
So what I'm going to do, is switch us to a Q and A
then write out the steps
So you can have them
Then you follow them, connect to the radio, change the radios IP
to match your router
then reset your IP back to what it is (easy because its DHCP) and you should be good to go
So hang on, I'm switching us to a Q and A session, and then I'll see you in there.
here we go
You should get an email in a moment
MCSE MCP+I A+ CCDP CCNP CCNA CCDA (1999-2005) 17 Years in Network Engineering And Security
Chat Conversation EndedIf you are still working with your Expert on this question, you can post additional replies and receive additional information on this page. If you received a satisfactory answer in Chat, you can accept the chat conversation above.
Hi, I"m going to write out instructions for you. It will take me a few minutes to write them. I will submit them as an answer, however don't hit "ACCEPT" until you've made connectivity to the radio. Also don't hit ACCEPT if you have more questions. Just come back in and ask them. But if these instructions work for you, then of course please hit ACCEPT so I can be paid.Give me a few minutes here and I'll post them.
already goofed and it accept. Thought I needed to in order to continue.
Hi, I see you already hit accept, lol. Ok, don't worry. I'm going to keep this open until you're good to go.Ok. Here's what you're going to do first.(REMEMBER, you will lose internet during part of this procedure.1. In your Windows XP, I want you to click START2. Then click SETTINGS3. Then click NETWORK CONNECTIONS4. Identify your network adapter (It will be the one saying connected, and will be blue)5. RIGHT click it6 Choose PROPERTIES7.Choose INTERNET PROTOCOL(TCP\IP)8.Choose PROPERTIES 9. It will probably be set to "Obtain IP address automatically". Take the button out of that, and select "USE THE FOLLOWING IP ADDRESS"10. Enter for the IP 192.168.1.19911. Enter for the SUBNET MASK 255.255.255.012. Leave everything else empty13. Click OK14. Click OK againNow you will be on the SAME IP range, as your radio. You will be now able to open the radios management interface.Go into the radio, using the manual to change the IP on the radio to match your network. CONTINUEDIf you don't have your manual you can download it here for the Hawking. As I stated starting out I know nothing about your radio so you'll have to follow the manualwww.hawkingtech.com/downloads.php?file_id=3990 That is the address to download your Hawking quick setup.It looks like for that you will just open a browser (don't go to hawkingsetup.com because that's a web address, go to the radios IP)So you'd enter into your browserhttp://192.168.1.200That should take you to the radio setup page.Follow the manuals instructions for changing the IP address. Change the IP to DHCP (obtain IP automatically) IF it will let youIf not, then just make it 192.168.0.150. Make the MASK 255.255.255.0 and make the default gateway 192.168.0.1. Then you will have your Hawking on the same network.Now, REPEAT the procedure I gave you above for setting your IP back to what it was (most likely "OBTAIN IP AUTOMATICALLY") and you will then be back online, AND able to communicate to your HAWKING radio.Let me know if you have any questions along the way. I'll keep your ticket open until you're done.Route Ranger40406.7974303241
Tried your directions. Did not work. In fact I could not get any web pages once I changed. Let me ask you this. When I go to my Network Connections I show two: 1394 Net Adapter--connected and Local Area Connection--connected. I assumed the one I was suppose to change the setting for was the second--The Local Area Connection. Was I mistaken?
I have now tried it with both. Also tried using IE instead of Chrome. I still cannot reach the setup page (entering http://192.168.200). Any other suggestions?
Do I still have you there?
If you followed my instructions, it has to work.The fact that you pointed out you could not get on the internet during the process tells me that you probably did not follow my instructions to the letter, because I made it clear in the instructions, that you would lose internet connectivity during the procedure.What you are doing is simply changing your PC's IP, to match the subnet of the radio.Once you do that, you should have no problem accessing the radio.Did you download the procedures for the radio that I gave you?And yes, you were on the right adapter, the "LOCAL AREA CONNECTION". Repeat the process.THIS time, when you are on the same IP range as the radio, PING it.To make sure you have the right address.To ping it, do this.1. Click START2. Click RUN3. type into the run box, cmd4. In the command window, type PING 192.168.1.200IF you have followed my instructions at that point, and have BOTH the radio, and the computer plugged into the BACK of the router, (one of the 4 switch ports in the router) and IF you provided the right IP address of the radio (192.168.1.200) then it will respond. Once you get a response, then you can go in and change the IP to DHCP (auto IP) so it pulls its information from the router.Do it again, this time making sure you can PING the radio first.
I cannot ping it and I just don't understand why. I have checked and rechecked that I entered the numbers exactly as you said. I have the ethernet cable that came with the repeater plugged into the wired modem slot on the back of the repeater and Ethernet slot 2 on the back of the router. I have an ethernet cable running from the ethernet slot on the back of the computer to ethernet slot 1 on the router. The ip address of the given in the setup manual for setting up the repeater is 192.168.1.200. So I just don't know what I am doing wrong!
Hmm, that doesn't make sense.Is your LAN connection "ENABLED"?Is the lights on the little icon blue? Or grayed out? Does it show CONNECTED ?
Yes, it's connected. And I know it doesn't make sense. That's why I can't figure it out.
What's the model number of your router?
Gateway Actiontec GT704-WG
Ok, I just read through you routers manual and I don't see any reason why you couldn't PING the Hawking.Please give me the exact model number of your Hawking so I am sure I have the right manual.
I don't see that model number. Do you mean "HOW2R1"?
Never mind, I just found yours.This is a black box that looks like a regular wireless router, with a curved top, and 3 antenna's, right?Route Ranger40406.9456258449
Ok, hang with me here. I have to read through your manual since the Quick Setup guide is so sparse. While I'm doing that, tell me, what did you buy this for?I mean how far out are you trying to go? Is your DSL provider's router not providing a decent signal? Is that why you got it?
Hi, I guess you've stepped out (or smashed your keyboard, lol). Either way don't worry. I think you're going to be ok.I've read through your manual and this device shouldn't be a problem to get going, its just we're approaching it the wrong way. This device is meant to be set up using a Wireless Signal and the CD that came with it, which will load proprietary drivers on your PC, to let you connect to the Wireless signal from the repeater, and configure it. I was thrown by your information there on the subnets that you relayed from technical support, but now that I have the right information for your device, we should be able to set this up in a snap.Of course, I"ll need you back, so let me know when you're ready to go.
Sorry, I needed to cook supper. I think I've about had it for tonight. If you are willing, I will be glad to try again tomorrow.I need to drop my husband at the airport at about 7:30 am and it is an hour drive each way, so I probably won't be back until later morning tomorrow. I hope that is alright with you. (You can take your time after that if you have things you need to take care of ahead of my concerns).Looking forward to getting this worked out. And thank you for all your work so far.
Hi, unfortunately I work full time so I can't always schedule with you but I'll leave this open and try to be online sometime tomorrow. I'll do an "Info request" to ping you (should get an email) to let you know when I am online.
Actually, what I can do is just post the process in here tonight, and you can follow it at your leisure. If you have no problems with it (its really pretty easy) then you'll be good to go. If so then just let me know tomorrow. Sound good?
Here is your answer.
The default address of your Extender is NOT 192.168.1.200.
It is 192.168.1.1
The reason you could not get to the address via 192.168.1.200, is because its the wrong address.
Just like calling the wrong phone number. No matter how many times you try, if the numbers wrong, its wrong.
Here are step by steps to follow. These will work for you.
1. Disconnect the Hawking from the back of the ACTIONTEC DSL appliance.
2. Connect your COMPUTER directly into the back of the Hawking using one of the Hawkings 4 switch ports.
3. MAKE SURE your IP is still set to what I had you set it to above. If not, repeat the steps outlined above to set your computers IP (for the Local Area Connection).
4. Then just go to http://192.168.1.1 and then your management screen will open and you'll be into the page.
5.Log in with the username admin and the password XXXXX 1234, and you'll be rocking by mid morning!
There really isn't much to troubleshoot here.
IF your computer is set to 192.168.1.199 (or you could just set it to 192.168.1.2) and IF you are plugged directly into the back of the Hawking, then there is no way you will not be able to open the web page. (you can also PING the address).
To be safe, you can disable your Wireless Area Connection temporarily while you do this.
Also turn off any personal firewalls.
But other than that, there is NOTHING other than defective hardware (highly unlikey that the hardware is bad) that would keep you from your management page at that point. So IF you follow my instructions, you'll be fine. If it doesn't work, take it back to the store because its broke at that point.
You just provided me originally with the wrong IP address and that's why we ran into trouble. You said it was 192.168.1.200 so with the wrong IP naturally we ran into issues. But you'll be fine now.
(PS, I'm posting this as an answer as this should close out your ticket but don't hit accept again, you've already paid)
Apparently the unit is just defective. It still will not open the setup site. And, just so you will know that I was not just being careless with numbers, the "Getting Started" guide that came with the unit does say that the ip to enter is 192.168.1.200.At any rate. Thank you for all your help.
Actually if you provided me with the right model number of the unit, the manuals for the unit provide 192.168.1.1 as the correct IP address of the unit.I have the Quick Start Guide here, and the Users Manual direct from Hawkings Website for the Hawking HW2R1.IF that model number you gave me was correct, then both the Quick Startup Guide AND the Users manual show 192.168.1.1 as the correct default address for your unit.Don't know where you came up with the .200. But I'm reading it right off their website. Can't make a mistake there. So whatever you have you're either reading wrong, or is wrong, or you gave me the wrong model number. Because that is straight off their website, which anyone can go to right now and view.Anyway if you plug directly into the back of the Hawking, and still cannot open the management page for it using the IP of 192.168.1.1 WITH YOUR IP set to 192.168.1.2 or .3 etc.... then the unit must be defective. But the information I've provided you with is 100 percent accurate, and quickly verified on their website.Good luckRR