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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 16836
Experience:  15 years consulting in the IT industry with Networking
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Someone keeps hacking my facebook password everyday even though

Customer Question

Someone keeps hacking my facebook password XXXXX even though I change it once a day. They also change my password XXXXX they log in. How can I stop this??

Whenever I reset my password XXXXX change it to something like "TJ89-OPC92"

So they clearly aren't guessing my password XXXXX they are hacking it.

Also, whenever I contact Facebook about the issue, I fill out a password XXXXX form.
But they keep hacking my account daily so I have no idea how to stop the from hacking.
Submitted: 3 years ago.
Category: Networking
Expert:  Richard replied 3 years ago.
Chat Conversation Started
Richard. C :

Hi there and welcome

Richard. C :

can you go to your account settings in facebook

Richard. C :

Change your security questions

Richard. C :

activate account security

Richard. C :

Also ensure the email contact information is set correctly

Customer:

I did change my security question to only something I know. I also have activated account security. And same with the email contact information. :(

Richard. C :

did you check email information?

Richard. C :

and you run MAC yeah?

Richard. C :

I dont believe they are guessing the password

Richard. C :

but in case they are....

Customer:

Well I can only login with my email so I can't switch it ): Yes I use a Mac

Richard. C :

use this

Richard. C :

and put the password XXXXX a safe place off the computer

Richard. C :

on paper

Customer:

I have been using that actually

Customer:

Which is the issue. Because they can't GUESS something like that

Richard. C :

no they cant

Richard. C :

how do you know its being hacked?

Customer:

Because every night at some point I will try and log on to Facebook and it will tell me I can't because my password XXXXX been changed. But I never changed it.

Customer:

My messages in my inbox will also all be marked as read

Richard. C :

do you share the computer with anyone?

Customer:

No, it's just mine in my room ):

Richard. C :

ok, then i dont know why this is occuring

Richard. C :

no one is able to guess it

Richard. C :

Do you recieve an email when your locked out?

Customer:

Well what happens is I can reset my password XXXXX my hotmail

Customer:

but it still happens every night and I'm sick of resetting my password

Richard. C :

ok, which link do you use?

Customer:

because if worst comes to worst and they hack my hotmail aswell I will never be able to reset my password XXXXX login again

Customer:

Sorry, what do you mean?

Richard. C :

you can set up a yahoo email http://mail.yahoo.com

Richard. C :

and use t as an alternate for hotmail

Richard. C :

which lnk do you use to reset your facebook password?

Richard. C :

What is the email saying?

Customer:

I'll check for the link in my inbox, one moment. I may have deleted them though incase someone is reading my email also.

Richard. C :

ok, it may be a fake email

Customer:

Sorry, it doesn't seem to be there.

Customer:

However, I think the emails are from Facebook and are not fake because whenever I updated my password XXXXX email was instant and had a confirmation link

Customer:

I made a new email and added it to my contact information. Do you know if that means I can log in with that email now?

Customer:

Do you think it really is indeed possible that I am being hacked though?

Customer:

My passwords are un-guessable ):

Richard. C :

it can be someone knowing your security answer

Richard. C :

they could then do this

Richard. C :

make sure its something made up, write it down

Richard. C :

and use that

Richard. C :

then use the password XXXXX

Richard. C :

double check your email address in your contacts

Richard. C :

and I dont see anyone hacking your account

Customer:

Whenever I go to change my password XXXXX I don't get asked my security question.

Customer:

Is there any way I can contact you again if this happens again to me tonight?

Richard. C :

you can go to Account, Account Settings, Security question in facebook

Richard. C :

change it there

Richard. C :

og course

Richard. C :

of course

Customer:

Alright, one moment.

Richard. C :

but first change your security question please

Customer:

Full Size Image
http://i33.tinypic.com/2v0en95.png

Customer:

That's all I have the options for. ):

Richard. C :

thats wierd

Richard. C :

and not when you click on account security?

Customer:

I'll try

Customer:

It's not there

Richard. C :

ok, i think i know why

Richard. C :

do the following

Richard. C :

on the login page, click "forgot your password", reset your password, get your security code from your email once it's there, then, reset the password.

Richard. C :

Then you should see it

Richard. C :

I think this is why you are having your password XXXXX

Customer:

I'll try it

Richard. C :

ok, let me know

Customer:

What's happening instead is when I clicked "forgot my password" I was asked to type in text from an image and then to enter my email.

Richard. C :

ok, do that please

Customer:

In my email from facebook I was sent a confirmation code that I should copy and paste back onto the page

Richard. C :

use the email ou register with facebook

Customer:

I was then asked to type in a new desired password

Customer:

and it was reset

Richard. C :

do that pease

Richard. C :

please*

Richard. C :

good

Richard. C :

now log into face book

Richard. C :

and check if the security question is there please

Customer:

The security question is not there...

Richard. C :

when you click forgot password, can you choose to answer the security question?

Customer:

No

Customer:

I looked it up in the FAQs:

Customer:

"


 






Facebook FAQs











To protect account security, it is not possible to update your account’ssecurity question once you have added one. If you have not yet created asecurity question, you will see this option on the Account Settings page.




Customer:

So I apparently made one when I signed up for Facebook, which is great

Customer:

But why am I never asked it when I tell them I forgot my password?? ):

Customer:

But it's saying that if I don't have the option under my account settings it means I already made one

Customer:

""


To protect account security, it is not possible to update your account’ssecurity question once you have added one. If you have not yet created asecurity question, you will see this option on the Account Settings page.""

Richard. C :

ok, then what options do you get on forgot password?

Customer:

It tells me to enter text from an image to prove I'm a person

Customer:

then to enter my email that I login with

Customer:

then it sendss me a password XXXXX link to my email

Customer:

with a confirmation code that I should copy and paste back onto the facebook page

Customer:

then it asks me to make a new password

Richard. C :

in facebook search, type in security question and press enter

Richard. C :

tell me what you see please

Customer:

Alright

Customer:

http://i38.tinypic.com/rj0ejd.png

Customer:

That

Richard. C :

ok

Richard. C :

let me check something

Customer:

ok

Richard. C :

sorry but i dont see the way to view it.....

Richard. C :

facebook is not always user friendly

Richard. C :

but if you are not being asked for it, then i dont think the other person is able to get to the point to use it

Customer:

Yeah ):

Customer:

Is there anything you can do to try and see if YOU can see your security question?

Richard. C :

It would help to see the email

Richard. C :

I havnt set one

Richard. C :

more secure

Richard. C :

you cant find an email anywhere for it?

Customer:

Well since I just reset it I'll copy and paste it:

Customer:

""Hey Kailey,

You recently requested a new password.

Please click the link below to complete your new password XXXXX:
DANGEROUS URL REMOVED&n=19f3d01d&s=1

You can also reset your password XXXXX visiting http://www.facebook.com/reset.php and entering the confirmation code below:
19f3d01d

Please note that this email has been sent to all contact emails associated with your account. If you did not request a new password, someone may have been trying to access your account without your permission. As long as you do not click the link contained in the email, no action will be taken and your account will remain secure. For more information, visit our Help Center at http://www.facebook.com/help/?topic=login

Thanks,
The Facebook Team""

Richard. C :

ok, and if you dont click the link and just log in?

Richard. C :

It can be someone just clicking the forgot password

Richard. C :

using your username

Richard. C :

this is harmless

Richard. C :

I think that is what they are doing

Customer:

No I only get that email when I TRY to reset my password XXXXX someone else changed it.

Customer:

Like earlier when you suggested I click "forgot my password" to check if I had my security question?

Customer:

I got that email so I could reset my password

Richard. C :

ok, so your being denied access every morning

Customer:

But every night, usually at a late time I find that I have been logged out of facebook and can't get back in with my old password XXXXX made up

Customer:

Yes

Customer:

And that the password XXXXX been changed and I cannot figure it out for the life of me

Richard. C :

using the password XXXXX?

Customer:

yes.

Richard. C :

ok, sorry Kailey but i dont know how either. I dont believe anyone is guessing it. And I cant see how they can hack it, but the fact that you have to change your password XXXXX i cant answer

Richard. C :

unless you are mistyping it by any chance?

Customer:

No I'm not ):

Customer:

Sorry, I know this is all complicated

Customer:

but obviously facebook isn't helping me out at all and there's NO WAY to contact them

Richard. C :

not really, just not sure why its reseting

Richard. C :

did you install it on a phone app?

Richard. C :

no, there is no way to contact Facebook with results really

Customer:

Nope

Richard. C :

not on a friends, or anything?

Richard. C :

if the password XXXXX XXXXX and it tries to connect, it could cause this

Customer:

The day it started I was using my friend's blackberry's internet to check my facebook

Customer:

But I've done it many times before on her phone

Customer:

and she also never gets this problem ):

Richard. C :

ok, but if she tries to chck your account and keeps putting in the wrong password, it can cause this

Richard. C :

but i dont think so

Richard. C :

I will opt out though, perhaps another expert has more ideas

Customer:

Okay, well thanks for your help then

Customer:

Though I was waiting a while for someone to help me

Customer:

I don't think anyone else will answer the question :P

Customer:

And one last thing;

Customer:

coudl you explain the phone thing to me again? I just want to make sure

Richard. C :

you mean the blackberry?

Customer:

Yes

Customer:

Oh wait ):

Customer:

Actually her phone was taken away due to unpaid bills for the past week

Customer:

So I don't think that's it.......

Customer:

As it happened last night and the night before

Richard. C :

no it wont be then

Richard. C :

only recently happened?

Customer:

Her phone was cut off a little over a week ago

Customer:

and this has been happening for a week

Richard. C :

ok, sorry but ill need to opt out

Richard. C :

i am out of ideas with this one.....

Richard. C :

take care and good luck!

Expert:  Richard replied 3 years ago.
Chat Conversation Ended

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Expert:  Richard replied 3 years ago.
Where you hacked again last night?

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