Hi there and welcome
can you go to your account settings in facebook
Change your security questions
activate account security
Also ensure the email contact information is set correctly
I did change my security question to only something I know. I also have activated account security. And same with the email contact information. :(
did you check email information?
and you run MAC yeah?
I dont believe they are guessing the password
but in case they are....
Well I can only login with my email so I can't switch it ): Yes I use a Mac
and put the password XXXXX a safe place off the computer
I have been using that actually
Which is the issue. Because they can't GUESS something like that
no they cant
how do you know its being hacked?
Because every night at some point I will try and log on to Facebook and it will tell me I can't because my password XXXXX been changed. But I never changed it.
My messages in my inbox will also all be marked as read
do you share the computer with anyone?
No, it's just mine in my room ):
ok, then i dont know why this is occuring
no one is able to guess it
Do you recieve an email when your locked out?
Well what happens is I can reset my password XXXXX my hotmail
but it still happens every night and I'm sick of resetting my password
ok, which link do you use?
because if worst comes to worst and they hack my hotmail aswell I will never be able to reset my password XXXXX login again
Sorry, what do you mean?
you can set up a yahoo email http://mail.yahoo.com
and use t as an alternate for hotmail
which lnk do you use to reset your facebook password?
What is the email saying?
I'll check for the link in my inbox, one moment. I may have deleted them though incase someone is reading my email also.
ok, it may be a fake email
Sorry, it doesn't seem to be there.
However, I think the emails are from Facebook and are not fake because whenever I updated my password XXXXX email was instant and had a confirmation link
I made a new email and added it to my contact information. Do you know if that means I can log in with that email now?
Do you think it really is indeed possible that I am being hacked though?
My passwords are un-guessable ):
it can be someone knowing your security answer
they could then do this
make sure its something made up, write it down
and use that
then use the password XXXXX
double check your email address in your contacts
and I dont see anyone hacking your account
Whenever I go to change my password XXXXX I don't get asked my security question.
Is there any way I can contact you again if this happens again to me tonight?
you can go to Account, Account Settings, Security question in facebook
change it there
Alright, one moment.
but first change your security question please
That's all I have the options for. ):
and not when you click on account security?
It's not there
ok, i think i know why
do the following
on the login page, click "forgot your password", reset your password, get your security code from your email once it's there, then, reset the password.
Then you should see it
I think this is why you are having your password XXXXX
I'll try it
ok, let me know
What's happening instead is when I clicked "forgot my password" I was asked to type in text from an image and then to enter my email.
ok, do that please
In my email from facebook I was sent a confirmation code that I should copy and paste back onto the page
use the email ou register with facebook
I was then asked to type in a new desired password
and it was reset
do that pease
now log into face book
and check if the security question is there please
The security question is not there...
when you click forgot password, can you choose to answer the security question?
I looked it up in the FAQs:
So I apparently made one when I signed up for Facebook, which is great
But why am I never asked it when I tell them I forgot my password?? ):
But it's saying that if I don't have the option under my account settings it means I already made one
ok, then what options do you get on forgot password?
It tells me to enter text from an image to prove I'm a person
then to enter my email that I login with
then it sendss me a password XXXXX link to my email
with a confirmation code that I should copy and paste back onto the facebook page
then it asks me to make a new password
in facebook search, type in security question and press enter
tell me what you see please
let me check something
sorry but i dont see the way to view it.....
facebook is not always user friendly
but if you are not being asked for it, then i dont think the other person is able to get to the point to use it
Is there anything you can do to try and see if YOU can see your security question?
It would help to see the email
I havnt set one
you cant find an email anywhere for it?
Well since I just reset it I'll copy and paste it:
""Hey Kailey, You recently requested a new password. Please click the link below to complete your new password XXXXX:DANGEROUS URL REMOVED&n=19f3d01d&s=1 You can also reset your password XXXXX visiting http://www.facebook.com/reset.php and entering the confirmation code below:19f3d01d Please note that this email has been sent to all contact emails associated with your account. If you did not request a new password, someone may have been trying to access your account without your permission. As long as you do not click the link contained in the email, no action will be taken and your account will remain secure. For more information, visit our Help Center at http://www.facebook.com/help/?topic=login Thanks,The Facebook Team""
ok, and if you dont click the link and just log in?
It can be someone just clicking the forgot password
using your username
this is harmless
I think that is what they are doing
No I only get that email when I TRY to reset my password XXXXX someone else changed it.
Like earlier when you suggested I click "forgot my password" to check if I had my security question?
I got that email so I could reset my password
ok, so your being denied access every morning
But every night, usually at a late time I find that I have been logged out of facebook and can't get back in with my old password XXXXX made up
And that the password XXXXX been changed and I cannot figure it out for the life of me
using the password XXXXX?
ok, sorry Kailey but i dont know how either. I dont believe anyone is guessing it. And I cant see how they can hack it, but the fact that you have to change your password XXXXX i cant answer
unless you are mistyping it by any chance?
No I'm not ):
Sorry, I know this is all complicated
but obviously facebook isn't helping me out at all and there's NO WAY to contact them
not really, just not sure why its reseting
did you install it on a phone app?
no, there is no way to contact Facebook with results really
not on a friends, or anything?
if the password XXXXX XXXXX and it tries to connect, it could cause this
The day it started I was using my friend's blackberry's internet to check my facebook
But I've done it many times before on her phone
and she also never gets this problem ):
ok, but if she tries to chck your account and keeps putting in the wrong password, it can cause this
but i dont think so
I will opt out though, perhaps another expert has more ideas
Okay, well thanks for your help then
Though I was waiting a while for someone to help me
I don't think anyone else will answer the question :P
And one last thing;
coudl you explain the phone thing to me again? I just want to make sure
you mean the blackberry?
Oh wait ):
Actually her phone was taken away due to unpaid bills for the past week
So I don't think that's it.......
As it happened last night and the night before
no it wont be then
only recently happened?
Her phone was cut off a little over a week ago
and this has been happening for a week
ok, sorry but ill need to opt out
i am out of ideas with this one.....
take care and good luck!