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Arty
Arty, Certified Networking Engineer
Category: Networking
Satisfied Customers: 561
Experience:  Sun Certified Network administrator, general network admin 10+ years
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I have a WRE54G Range expander. I can not make it owrk, I

Customer Question

I have a WRE54G Range expander. I can not make it owrk, I tried everything in the User's guide and it keeps failing right after the Site Survey attempt: "Site survey fail, Please try again". Can you help me?

For your information, I tried rsesetting the router, the Range Exnpader, use wireless setup, and with a cable and the same result.

Thanks!

Joe
Submitted: 4 years ago.
Category: Networking
Expert:  Arty replied 4 years ago.
Chat Conversation Started
Arty :

Hi.
My name is XXXXX XXXXX I'll assist you to configure your expander.

Arty :

I need to know how it is currently connected

Arty :

and how do you connect to the Internet without it (by wires or wirelessly, what is your router make/model)

Customer:

OK, thanks. I have a Linksys WRT160N V2 router connected to a cable modem and the WRE54 Vs 3 is to work with the router.

Arty :

OK. How your WRT160N is configured on wireless? Does it provide secured wifi access or open?

Customer:

Secure

Arty :

what is your SSID (by default it is 'linksys') and internal IP network? What kind of security is configured WPA/WPA2/WEP?

Customer:

SSID is NOT Linksys, I have my own name and I use WPA Personal

Arty :

Thanks.
You said you have followed a configuration guide. Is it this one?

Customer:

When I click on the link, it says I will abandon the chat. What can I do?

Customer:

Would you e-mail me the link? XXX@XXXXXX.XXX

Arty :

I just got disconnected, sorry :-

Arty :

I don't see emails, but my replies should go to your email

Customer:

OK

Arty :

that you have used when entered this chat

Customer:

Did you get the message with the e-mail in it?

Arty :

I can't see your email, we are not allowed to contact users directly

Arty :

only via this chat or via forum board

Arty :

you may copy this link

Arty :

and paste in a new window

Customer:

OK, so how do I get to come back if the URL takes me away from this page?

Customer:

OK thanks

Arty :

no

Arty :

if you leave this page open, that's ok

Arty :

just open it in new window

Customer:

OK, I went to the page and yes, I was using those instructions

Arty :

on what step does it show the error?

Arty :

also how far from your main linksys router it is located

Arty :

is it at least visible in 'wireless networks'

Arty :

I mean your head wifi unit

Customer:

When you go to Step 1 and click on the live link "here", you are asked to use the "Linksys Wireless Network Monitor" which I don't have and the Cisco live chat says that it is for routers only - which I do not see.

Customer:

Incidentally, he also said that according to this webpage: http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=17831 the router and the extender are NOT compatible.

Customer:

But I can not see that.

Arty :

so you can't get web access to your expander?

Customer:

But if I skip that part and go to Step, the browser is unable to connect to the 192.168.1.240 address.

Customer:

Yes.

Customer:

I meant Step 2

Arty :

or you can access web, you can see 'survey', but there are no networks?

Arty :

the most easy is to connect to it with ethernet cable

Arty :

assign static IP to your PC's LAN

Arty :

then access it via http://192.168.1.240

Customer:

I am not sure I understood what you are asking. I can get to the web via my computer but can not access the WRE54G from the browser. And, since I don't have the software, see above, I can not see survey.

Arty :

I see

Arty :

ok

Customer:

Yep, I did all that.

Arty :

is it a new expander or pre-owned unit?

Arty :

there may be non default configuration

Customer:

I bought it new. And I reset it several time, so factory addres should be in it.

Arty :

if it is preowned

Arty :

you can reset it

Arty :

press and hold 'reset' for ~20 seconds while it is powered on

Arty :

after reset + reboot (~2 minutes) it will get default IP address

Customer:

YES, I did all that several times.

Arty :

192.168.1.240

Customer:

Nope, it won't do it.

Arty :

next you should disconnect your PC from wireless network

Arty :

you may loose internet access then..

Arty :

but that must be done

Arty :

only then you will be able to configure it

Arty :

now your PC has configured with 2 network cards (wired and wireless)

Arty :

both are using the same IP network

Arty :

that's why you can't access .1.240

Arty :

you should leave only one

Arty :

or you may connect it to another PC or laptop

Arty :

if you have it

Arty :

you should leave only one

Customer:

No, my PC has only the built in network card, no wireless.

Arty :

hmm

Customer:

But, lets just follow that idea.

Arty :

let's check your IP configuration on PC

Arty :

press WIndows-R

Arty :

run 'cmd.exe'

Arty :

run 'ipconfig /all'

Arty :

and paste the output

Customer:

If I use a laptop with the antenna off and connect it directly to the WRE54G will I be able to go to it? Having no internet connection?

Customer:

OK the ipconfig is done but I can not copy the text. How do you do it? Cntrl C does not work.

Arty :

click on the upper left corner

Arty :

there is an edit->mark menu

Arty :

then select the text, press Enter

Arty :

then copy it here

Customer:

C:\Documents and Settings\JCPMain>ipconfig/all


Windows IP Configuration


Host Name . . . . . . . . . . . . : Dell4700
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Networ
on
Physical Address. . . . . . . . . : 00-13-20-32-10-46
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.104
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 64.71.255.198
Lease Obtained. . . . . . . . . . : August 1, 2010 11:05:48 PM
Lease Expires . . . . . . . . . . : August 2, 2010 11:05:48 PM

Customer:

Done

Arty :

so you are connected go your main router

Arty :

not to the expander

Arty :

and your IP is not statically assigned

Arty :

you should first assign static IP to your PC

Arty :

then connect it directly to the router

Arty :

to the expander I mean

Arty :

only then you will be able to configure it

Customer:

Correct but when I assigned a static IP, it was in the same subnet so it did not matter. I just booted my laptop and connected the expander to it directly, this should be what you asked for.

Arty :

but you will loose internet access

Arty :

so you have 2 machines, PC and laptop?

Customer:

No, because the laptop does not interfere with me as it is connected directly to the expander now.

Customer:

Yes, I do have two machines

Arty :

good

Arty :

next when you have laptop connected and configured with static IP

Arty :

can you ping your expander?

Arty :

cmd.exe

Arty :

ping 192.168.1.240

Arty :

I would also take a look to your laptop's 'ipconfig /all' settings if possible

Arty :

you may use USB flash to transfer

Customer:

OK, but I need a bit of time now to do all this.

Arty :

or you may just repeat main settings here

Arty :

IP address/netmask

Arty :

gateway

Arty :

and Dhcp enabled setting

Arty :

just values

Arty :

and the result of 'ping 192.168.1.240'

Arty :

if there are some replies

Arty :

or if there is an error message

Customer:

I need some info now becase the laptop is Vista and I have two TCP/IP connections one 4 and a 6 which on do I work on?

Arty :

4

Customer:

What DNS server should I use?

Arty :

8.8.8.8

Arty :

or you can leave blank

Arty :

the same with defatult gateway - leave it blank

Arty :

your IP address should not be 1.240

Arty :

but, say 1.245

Arty :

192.168.1.245

Customer:

OK, I used .50 now I will ping the expander

Arty :

ok

Arty :

is it pingable?

Customer:

Reply was 192.168.1.102 is unreachable

Customer:

But I pinged .240

Arty :

probably you are not directly conected

Customer:

I pinged .50 also and it says the same thing

Customer:

There is a wire between the laptop and the expander

Arty :

did you ping it from the laptop?

Customer:

Yes

Arty :

does your laptop also wirelessly connected?

Customer:

No, the antenna is off

Arty :

if yes - disable wireless network card

Arty :

that's not enough

Arty :

you should disable entire card

Customer:

How do I do that? I never tried that.

Arty :

otherwise wifi network settings are still present

Arty :

Control Panel -> Network sharing center -> change adapter settings (on the left pane) -> right click on the adapter

Arty :

and press Disable

Arty :

after that you should replug your LAN cable

Arty :

and try to ping once again

Customer:

There is no option Change adapter settings on my left panel

Customer:

Let me get somehing straight. After the disable, I connect the laptop to the network by a cable and the expander also? I have them connected together now.

Arty :

I do have only Windows 7

Arty :

no

Arty :

I mean you sould disable wireless, connect laptop to the expander itself

Arty :

not to the LAN

Arty :

I mean direct connection

Arty :

if you have some kind of switch/hub, you should not use it

Customer:

Yes, precisely what I have now.

Customer:

But I still don't know how to disable the LAN card.

Customer:

I will search for something now

Arty :

ok, let's check, that may be not necassary to disable

Arty :

but I should see your 'ipconfig /all;

Arty :

can you copy entire output, paste into .txt file and transfer here

Arty :

wait a little

Customer:

OK I have it now, it will be here in a sec

Customer:

C:\Users\Customer>ipconfig/all


Windows IP Configuration


Host Name . . . . . . . . . . . . : Toshiba500
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Wireless Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1F-3B-83-2E-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connection
Physical Address. . . . . . . . . : 00-1C-7E-03-97-A4
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::acb8:1e6a:5f0d:607e%8(Preferred)
IPv4 Address. . . . . . . . . . . : 168.192.1.50(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br /> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-DF-F1-23-00-1C-7E-03-97-A4


DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter Local Area Connection* 13:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 14:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:a8c0:132::a8c0:132(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled


Tunnel adapter Local Area Connection* 18:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.phub.net.cable.rogers.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 10:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


 

Arty :

netmask is incorrect

Arty :

should be 255.255.255.0

Arty :

IP too

Arty :

should b2 192.168.1.50

Customer:

Damn! You are right, finger problem.

Customer:

OK done this time correctly but the same result as before

Customer:

No problem

Arty :

try to ping 192.168.1.255z

Arty :

255

Arty :

and 192.168.1.50

Arty :

do you see any reply from either

Customer:

I had done that and then looked at ipconfig/all and the netmask and IP are back to the erroneous ones above, I have no idea why. I checked the setting and it is correct.

Customer:

Now what?

Customer:

As above, you may have missed it, the resul is the same but that is because the setting seems to be wrong as I said above.

Arty :

you should disable LAN adapter

Arty :

I'll check how to do it

Arty :

then change settings

Arty :

then enable it back

Customer:

OK

Arty :

it should be at the same place where all network connections are grouped

Customer:

I am looking

Arty :

found it. Start -> Control Panel -> Network Center

Arty :

Select 'View connections'

Arty :

right click on LAN connection, select Disable

Arty :

then right click once again, choose Properties

Arty :

and configure IP address once again

Arty :

then enable

Arty :

I hope we are close to the finish :-)

Customer:

Well, I can not find it. I have a Network and Sharing Center

Arty :

yes

Arty :

that's it

Arty :

go there

Customer:

and it does not have a View Connections tab or option or pull down menu

Arty :

are you in 'classic view' ?

Arty :

there is 'View connections' on the left pane

Customer:

Yes, that is what I see

Customer:

No, View computers and devices but that has the laptop only

Customer:

My left panel is not the same as on the picture, now that I have it large

Customer:

Arty, I found it and disabled it.

Arty :

is there anything like 'manage connections'?

Customer:

Now to the rest.

Arty :

well

Arty :

now change IP, netmask

Customer:

Arty, we need to end this now and maybe do more later. I did all that and the result is the same. It is now late and we both have to go to work tomorrow (actually I have a holiday here).

Customer:

Thanks a lot for the help. How do we reconnect later? Are yo willing?

Arty :

ok

Arty :

see you later

Customer:

Bye,

Arty :

you can click on a link to this thread

Arty :

late

Arty :

it should be in your mailbox

Arty :

bye

Customer:

OK thanks

Customer:

Arty - after the marathon session the other day, I spent another couple of hours on this problem, but I started to pursue the assumption that the hardware was faulty - this proved to be the case. So thanks very much for the assistance, you are quite knowledgeable and good to work with. I will not activate the paymeny (assuming I know how). If you did not get it, please let me know and also how to do that. Regards, Joe

Arty, Certified Networking Engineer
Category: Networking
Satisfied Customers: 561
Experience: Sun Certified Network administrator, general network admin 10+ years
Arty and 3 other Networking Specialists are ready to help you
Expert:  Arty replied 4 years ago.

> but I started to pursue the assumption that the hardware was faulty - this proved to be the case.

 

Thank you for accept. Though my advices were not helpful. I'm still in doubt that the hardware is faulty. That's also possible that your Windows OS is not healthy and may require a network card driver deletion/reinstallation.

 

Feel free to contact me in this thread, I feel I owe you a solution :-)

 

Regards,

Arty

Customer: replied 4 years ago.
Arty: There is no question that it is a faulty hardware. Once I was able to ping it on the network I was able to take the next step which is to contact it directly with a wire connection from my laptop. The device will not answer and this is the symptom that the original installation software seem to have found - although it is a poor GUI that does not tell you what the problem is. Indeed, you did answer all my questions because what I learned led me to the decision. Sometimes the solution in not immediate, but this is closed now. Incidentally, one of my sons who has some experience in the matter confirmed my findings. So you did well and I appreciate the foort. I also left a good report on your help.

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