I have a WRE54G Range expander. I can not make it owrk, I tried everything in the User's guide and it keeps failing right after the Site Survey attempt: "Site survey fail, Please try again". Can you help me?For your information, I tried rsesetting the router, the Range Exnpader, use wireless setup, and with a cable and the same result.Thanks!Joe
Chat Conversation Started
Hi.My name is XXXX XXX I'll assist you to configure your expander.
I need to know how it is currently connected
and how do you connect to the Internet without it (by wires or wirelessly, what is your router make/model)
OK, thanks. I have a Linksys WRT160N V2 router connected to a cable modem and the WRE54 Vs 3 is to work with the router.
OK. How your WRT160N is configured on wireless? Does it provide secured wifi access or open?
Secure
what is your SSID (by default it is 'linksys') and internal IP network? What kind of security is configured WPA/WPA2/WEP?
SSID is NOT Linksys, I have my own name and I use WPA Personal
Thanks. You said you have followed a configuration guide. Is it this one?
When I click on the link, it says I will abandon the chat. What can I do?
Would you e-mail me the link? XXXXX@XXXXXX.XXX
I just got disconnected, sorry :-
I don't see emails, but my replies should go to your email
OK
that you have used when entered this chat
Did you get the message with the e-mail in it?
I can't see your email, we are not allowed to contact users directly
only via this chat or via forum board
you may copy this link
and paste in a new window
http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&login=1&app=search&vw=1&articleid=4104&donelr=1
OK, so how do I get to come back if the URL takes me away from this page?
OK thanks
no
if you leave this page open, that's ok
just open it in new window
OK, I went to the page and yes, I was using those instructions
on what step does it show the error?
also how far from your main linksys router it is located
is it at least visible in 'wireless networks'
I mean your head wifi unit
When you go to Step 1 and click on the live link "here", you are asked to use the "Linksys Wireless Network Monitor" which I don't have and the Cisco live chat says that it is for routers only - which I do not see.
Incidentally, he also said that according to this webpage: http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=17831 the router and the extender are NOT compatible.
But I can not see that.
so you can't get web access to your expander?
But if I skip that part and go to Step, the browser is unable to connect to the 192.168.1.240 address.
Yes.
I meant Step 2
or you can access web, you can see 'survey', but there are no networks?
the most easy is to connect to it with ethernet cable
assign static IP to your PC's LAN
then access it via http://192.168.1.240
I am not sure I understood what you are asking. I can get to the web via my computer but can not access the WRE54G from the browser. And, since I don't have the software, see above, I can not see survey.
I see
ok
Yep, I did all that.
is it a new expander or pre-owned unit?
there may be non default configuration
I bought it new. And I reset it several time, so factory addres should be in it.
if it is preowned
you can reset it
press and hold 'reset' for ~20 seconds while it is powered on
after reset + reboot (~2 minutes) it will get default IP address
YES, I did all that several times.
192.168.1.240
Nope, it won't do it.
next you should disconnect your PC from wireless network
you may loose internet access then..
but that must be done
only then you will be able to configure it
now your PC has configured with 2 network cards (wired and wireless)
both are using the same IP network
that's why you can't access .1.240
you should leave only one
or you may connect it to another PC or laptop
if you have it
No, my PC has only the built in network card, no wireless.
hmm
But, lets just follow that idea.
let's check your IP configuration on PC
press WIndows-R
run 'cmd.exe'
run 'ipconfig /all'
and paste the output
If I use a laptop with the antenna off and connect it directly to the WRE54G will I be able to go to it? Having no internet connection?
OK the ipconfig is done but I can not copy the text. How do you do it? Cntrl C does not work.
click on the upper left corner
there is an edit->mark menu
then select the text, press Enter
then copy it here
C:\Documents and Settings\JCPMain>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Dell4700 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : phub.net.cable.rogers.com Description . . . . . . . . . . . : Intel(R) PRO/100 VE Networon Physical Address. . . . . . . . . : 00-13-20-32-10-46 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.104 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 64.71.255.198 Lease Obtained. . . . . . . . . . : August 1, 2010 11:05:48 PM Lease Expires . . . . . . . . . . : August 2, 2010 11:05:48 PM
Done
so you are connected go your main router
not to the expander
and your IP is not statically assigned
you should first assign static IP to your PC
then connect it directly to the router
to the expander I mean
Correct but when I assigned a static IP, it was in the same subnet so it did not matter. I just booted my laptop and connected the expander to it directly, this should be what you asked for.
but you will loose internet access
so you have 2 machines, PC and laptop?
No, because the laptop does not interfere with me as it is connected directly to the expander now.
Yes, I do have two machines
good
next when you have laptop connected and configured with static IP
can you ping your expander?
cmd.exe
ping 192.168.1.240
I would also take a look to your laptop's 'ipconfig /all' settings if possible
you may use USB flash to transfer
OK, but I need a bit of time now to do all this.
or you may just repeat main settings here
IP address/netmask
gateway
and Dhcp enabled setting
just values
and the result of 'ping 192.168.1.240'
if there are some replies
or if there is an error message
I need some info now becase the laptop is Vista and I have two TCP/IP connections one 4 and a 6 which on do I work on?
4
What DNS server should I use?
8.8.8.8
or you can leave blank
the same with defatult gateway - leave it blank
your IP address should not be 1.240
but, say 1.245
192.168.1.245
OK, I used .50 now I will ping the expander
is it pingable?
Reply was 192.168.1.102 is unreachable
But I pinged .240
probably you are not directly conected
I pinged .50 also and it says the same thing
There is a wire between the laptop and the expander
did you ping it from the laptop?
Yes
does your laptop also wirelessly connected?
No, the antenna is off
if yes - disable wireless network card
that's not enough
you should disable entire card
How do I do that? I never tried that.
otherwise wifi network settings are still present
Control Panel -> Network sharing center -> change adapter settings (on the left pane) -> right click on the adapter
and press Disable
after that you should replug your LAN cable
and try to ping once again
There is no option Change adapter settings on my left panel
Let me get somehing straight. After the disable, I connect the laptop to the network by a cable and the expander also? I have them connected together now.
I do have only Windows 7
I mean you sould disable wireless, connect laptop to the expander itself
not to the LAN
I mean direct connection
if you have some kind of switch/hub, you should not use it
that should look like that: http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&login=1&app=search&vw=1&articleid=4103&donelr=1
Yes, precisely what I have now.
But I still don't know how to disable the LAN card.
I will search for something now
ok, let's check, that may be not necassary to disable
but I should see your 'ipconfig /all;
can you copy entire output, paste into .txt file and transfer here
wait a little
OK I have it now, it will be here in a sec
C:\Users\Customer>ipconfig/all
Host Name . . . . . . . . . . . . : Toshiba500 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : phub.net.cable.rogers.com Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-1F-3B-83-2E-53 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connection Physical Address. . . . . . . . . : 00-1C-7E-03-97-A4 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::acb8:1e6a:5f0d:607e%8(Preferred) IPv4 Address. . . . . . . . . . . : 168.192.1.50(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br /> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-DF-F1-23-00-1C-7E-03-97-A4
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2002:a8c0:132::a8c0:132(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 18:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.phub.net.cable.rogers.com Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes
netmask is incorrect
should be 255.255.255.0
IP too
should b2 192.168.1.50
Damn! You are right, finger problem.
OK done this time correctly but the same result as before
No problem
try to ping 192.168.1.255z
255
and 192.168.1.50
do you see any reply from either
I had done that and then looked at ipconfig/all and the netmask and IP are back to the erroneous ones above, I have no idea why. I checked the setting and it is correct.
Now what?
As above, you may have missed it, the resul is the same but that is because the setting seems to be wrong as I said above.
you should disable LAN adapter
I'll check how to do it
then change settings
then enable it back
it should be at the same place where all network connections are grouped
I am looking
found it. Start -> Control Panel -> Network Center
Select 'View connections'
right click on LAN connection, select Disable
then right click once again, choose Properties
and configure IP address once again
then enable
I hope we are close to the finish :-)
Well, I can not find it. I have a Network and Sharing Center
yes
that's it
go there
and it does not have a View Connections tab or option or pull down menu
are you in 'classic view' ?
there is 'View connections' on the left pane
Yes, that is what I see
No, View computers and devices but that has the laptop only
My left panel is not the same as on the picture, now that I have it large
Arty, I found it and disabled it.
is there anything like 'manage connections'?
Now to the rest.
well
now change IP, netmask
Arty, we need to end this now and maybe do more later. I did all that and the result is the same. It is now late and we both have to go to work tomorrow (actually I have a holiday here).
Thanks a lot for the help. How do we reconnect later? Are yo willing?
see you later
Bye,
you can click on a link to this thread
late
it should be in your mailbox
bye
Arty - after the marathon session the other day, I spent another couple of hours on this problem, but I started to pursue the assumption that the hardware was faulty - this proved to be the case. So thanks very much for the assistance, you are quite knowledgeable and good to work with. I will not activate the paymeny (assuming I know how). If you did not get it, please let me know and also how to do that. Regards, Joe
> but I started to pursue the assumption that the hardware was faulty - this proved to be the case.
Thank you for accept. Though my advices were not helpful. I'm still in doubt that the hardware is faulty. That's also possible that your Windows OS is not healthy and may require a network card driver deletion/reinstallation.
Feel free to contact me in this thread, I feel I owe you a solution :-)
Regards,
Arty
Arty: There is no question that it is a faulty hardware. Once I was able to ping it on the network I was able to take the next step which is to contact it directly with a wire connection from my laptop. The device will not answer and this is the symptom that the original installation software seem to have found - although it is a poor GUI that does not tell you what the problem is. Indeed, you did answer all my questions because what I learned led me to the decision. Sometimes the solution in not immediate, but this is closed now. Incidentally, one of my sons who has some experience in the matter confirmed my findings. So you did well and I appreciate the foort. I also left a good report on your help.