I have a EZ Book PC-7 Netbook and am unable to connect to Internet. Thanks for your attention.
Computer OS: Windows 2000
Simply to connet to Internet Explorer. Answer returns: The page cannot be displayed. can't find server. No IP address is shown.
Chat Conversation Started
hi there my name is XXXX XXX ill be happy to assist you
fine thanks, and you also?
im great thank you
ok are you connected to a router? if so what is the make and model
I guess so, It is a linksys for home use. WRT54G
ok great thanks, how are you connected to it, Wired or wireless?
o ok and the computer you are using at the moment, is this connected to the same router and if so is it wired or wireless?
SAME AND WIRELESS.
WHEN I BRING UP THE ICON FOR CONNECTING ON THE INTERNET I SEE THE FOLLOWING
ADDRESS TYPE DHCP
IP ADDRESS: 0.0.0.0 SUBNET MASK 0.0.0.0
ok great can you do the following on the computer you are using at the moment.
press windows key and R, this will bring up the run windowin the run window please type cmdthis will open command prompt, in command promt type ipconfigplease tell me what the IP address, subnet mask and default gatway is
WHERE DO i FIND THE WINDOWS KEY AND r?
the windows key is the one between alt and Ctrl on the left of your keyboard
SEEMS TO JUST FLASH ON THEN OFF THE SCREEN
To fast for me to read anything
after I type in ipconfig and press the windows and R keys
you must press windows key and R to gether that will open another window, in this window type cmd
this will open command prompt, in command prompt type ipconfig , this will display the infomation i need
please tell me what the IP address, subnet mask and default gatway is
unfortunately that did not open command prompt. I have tried both ipconfig and cmd. a black screen shows up with minimal infor re windows, but none of the other necessary info.
By the way, what shows is microsoft 1998-2001
ok what operating system is on your netbook?
Windows embedded cE6-- can't read the last two numbers
excuse me, it is 6.0
im sorry im not familliar with this software, ill opt out and let another expert assist you. thanks
Thanks, I will check back soon.
I have found the IP address subnet mask and default gateway numbers if that would help. Also the DNS on this computer.
HELLO. IT'S BEEN OVER 24 HOURS SINCE LAST HEARING FROM YOU. PLEASE NOTIFY IF UNABLE TO COMPLETE MY REQUEST. THANKS FOR YOUR ATTENTION. DW.
Here I am again. I have further info, but need answers. Thanks.