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i have a linksys wireless g router. Myy computer was juts

 

Customer Question

i have a linksys wireless g router. Myy computer was juts upgraded to windows 7. Now my wireless does not connect.
It works only when the wire is connected straight to the computer

 

Optional Information:
Computer OS: Windows 7
Browser: Other

Already Tried:
resetting the router. I no longer remember the passcode

Submitted: 1029 days and 2 hours ago.
Category: Networking
Value: $9
Status: CLOSED
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Expert:  Ed replied 1029 days and 2 hours ago.

Hi my name is XXXXX XXXXX thanks for using JustAnswer. I will try to help you.

Please press the Ctrl key and the D key at the same time and the Add to bookmark this so you can get back here in case you need more help related to this.

 

Press and hold in the little reset button on the back of the router for 30 seconds. You might need a paper clip or pen tip.
Release the reset after 30 seconds.
Wait 30 seconds.

Turn off computer/laptop.
Unplug the power to the cable/dsl modem.
Unplug the power cable to the router.
Wait 1 minute and plug the power cord back into the cable/dsl modem.
Wait 1 minute and plug the power to the router in.
Turn computer/laptop back on and test.

 

Customer replied 1029 days and 2 hours ago.

I just did exactly as your instructions stated, but when I plug my eternet cord into the back of the router I still get no connection

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Expert:  Ed replied 1029 days and 2 hours ago.

If you plug the model to the computer it works but if you plug the modem to the router and then the router to the computer it does not work?

Fist make sure the modem is connected to the WAN port and not one of the LAN ports.

Make sure you reset power on and off both the modem and the router any time you switch the cabling around.

What is the make and model of the modem and what is the model of the linksys router.

 

Customer replied 1029 days and 2 hours ago.

make and model of modem is:arris model TM502G

linksys is: WRT54GS V7

 

When THE ETHERNET CORD IS PLUGGED DIRECTLY INTO THE MODEM AND directly INTO MY LAPTOP. It works

 

BUT WHEN i PLUG THE CORD INTO THE ROUTER IT DOES NOT WORK

Accepted Answer

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Expert:  Ed replied 1029 days and 1 hours ago.

Looks like the reset button on the back of the modem has to be pressed with the power on also.

WIth power to modem and router turned on.

Press and hold in the little reset button on the back of the router for 30 seconds. You might need a paper clip or pen tip.
Release the reset after 30 seconds.

Do the same with the modem.
Wait 30 seconds.

Turn off computer/laptop.
Unplug the power to the cable/dsl modem.
Unplug the power cable to the router.
Wait 1 minute and plug the power cord back into the cable/dsl modem.
Wait 1 minute and plug the power to the router in.
Turn computer/laptop back on and test.

 

Expert TypePC Technician
Category: Networking
Pos. Feedback: 98.6 %
Accepts: 243
Answered: 7/17/2010

Experience: 10+ years in the computer repair industry

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