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Kevin, LAN/WAN Specialist
Category: Networking
Satisfied Customers: 2056
Experience:  Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
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I cant seem to b picking up the 5G newtork on my Netgear WNDR3700.

Customer Question

I cant seem to b picking up the 5G newtork on my Netgear WNDR3700. The SSIS is enables nut noshow. Plaese help anyone.
Submitted: 6 years ago.
Category: Networking
Expert:  Kevin replied 6 years ago.

Hello and thank you for using JustAnswer. My name is XXXXX XXXXX thank you for giving me the opportunity to help you with your networking question.


To help with this, can you tell me the brand and model number of the computer you are using to connect wirelessly please?


Is the wireless built into the computer or is it a separate adapter? If an adapter, what is the brand and model number?

Customer: replied 6 years ago.

Hi Kevin

The laptop is a Sony VGN-Z47GD. The wirless adapter is built in and is an Intel(R) WiFi Link 5100 AGN.

Thanks for your help.


Expert:  Kevin replied 6 years ago.

There are a couple of things to check, both on the pc and the router.


On the pc, click Start, then type this command in the Search bar and hit enter:




This will brind up the device manager. Click the Arrow next to network adapters, then right click your 5100 AGN and select Properties. Click the Advanced tab and make sure 802.11n is enabled.


Now the router...


Use the computer directly plugged into the router via cable and open a web browser, then enter this address;


A login screen will appear:

username: admin

password: password


Once logged in, click Wireless Settings at the top left side. There are settings for both the 2.4 Ghz and 5 Ghz networks on this page.


On the bottom half of the page, 5 Ghz, make sure SSID is enabled. Make sure up to 300 Mbps is selected.


Save the settings - is this enough to get your connection?


Keep in mind the router is broadcasting both 2.4 and 5 Ghz, so they will look like two separate networks - the default names were NETGEAR (2.4) and NETGEAR - 5G (5). You may need to click your network icon on the bottom right corner of your desktop to pick up the second network and connect to it.



Customer: replied 6 years ago.

Thanks Kevin


I have attempted this before with no luck. I just even attemted this again and this time with no security settings on the router and no luck again.



Expert:  Kevin replied 6 years ago.

I have one other idea to try - what kind of internet service do you use - phone line or cable?


Customer: replied 6 years ago.
telstra cable
Expert:  Kevin replied 6 years ago.
I'm not exactly sure what else this could be - I will opt out to open up the question to other experts.

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