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Serge K., Certified Networking Engineer

Category: Networking

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Experience: 12 years of experience, Microsoft Certified Systems Engineer (MCSE)

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cannot log into 192.168.1.1 to reset router

Customer Question

Submitted: 3 years ago.

Category: Networking

Expert: Erik B. replied 3 years ago.

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX X will be happy to assist you.

Are you getting prompted for a username and password XXXXX you go to http://192.168.1.1 or are you just getting page could not be displayed? Why are you trying to reset the router?

Ask Your Own Networking Question

Customer: replied 3 years ago.

nope ... nothing happens when i try and go to 192.168.1.1

Expert: Erik B. replied 3 years ago.

OK can you do the following on your computer?

Hold down the Windows key on your keyboard and press R to bring up the Run window.
Type cmd and click OK.
Type ipconfig /all and hit the Enter key.
Right click anywhere on the data and choose Select All.
Hit the Enter key to copy all of the data.
Paste the data into your reply to me. If you are having trouble pasting, please just let me know what is listed for the IP address and the Default Gateway.

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Customer: replied 3 years ago.

C:\Users\mary>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : mary-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 78-E4-00-0A-3A-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1d04:1623:9f60:5815%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 19, 2010 5:33:26 PM
Lease Expires . . . . . . . . . . : Sunday, June 26, 2146 1:15:02 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br /> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-05-81-DD-C8-0A-A9-63-1B-18

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-63-1B-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{201E781D-CCC7-45C5-96C9-28B361E2DE63}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:109f:1370:bb3e:f8c3(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::109f:1370:bb3e:f8c3%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\mary>

Expert: Erik B. replied 3 years ago.

Ah OK you are using a Belkin router. You want to use the address http://192.168.2.1/ and when that page comes up, click Login in the upper right hand corner. By default there is no password XXXXX you can just click Submit, but if you have set a password XXXXX will need to enter it.

If you don't know your password XXXXX if you truly want to reset the router and then reconfigure it, please follow the instructions below:

1. Take an Ethernet cable (one is included with the router) and connect your computer to any of the LAN / Computer ports on the Belkin router. You cannot be wireless for this process.
2. Press and hold the RESET button on the back of the Belkin for 30 seconds.
3. Reboot your computer.
4. When the computer comes back up, you should have Internet access. If you do NOT have access, please connect your computer directly to your Internet modem and come back here to notify me. If you DO have Internet access, please continue with the instructions to setup a wireless network.
5. On your computer, open Internet Explorer (or whichever web browser you use) and go to http://192.168.2.1/
6. At the password XXXXX click on Submit to enter the router's configuration.
7. On the left, click on Channel and SSID under the Wireless heading.
8. In the SSID blank, type a name for your Wireless network.
9. Change the channel from Auto to 1, 6, or 11.
10. Click the Apply Changes button.
11. Next, click on the Security link under Wireless on the left.
12. Use the Security Mode drop down menu to choose WPA/WPA-2 Personal Security (PSK).
13. Use the Authentication drop down menu to choose WPA-PSK+WPA2-PSK.
14. Enter a password XXXXX the PSK (Pre-Shared Key) blank. This password XXXXX be at least 8 characters and is case sensitive.
15. Click Apply Changes.

At this point you should be able to join your new wireless network.

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Customer: replied 3 years ago.

no I am using a Linksys router and have always used 192.168.1.1

it wont take me to the screen to enter user name / password

what should i do? follow the steps above?

Customer: replied 3 years ago.

i CANNOT connect to 192.168.1.1 .... that's where we started

Expert: Erik B. replied 3 years ago.

It is possible you are connected to someone else's router right now then, because from the info you sent me I can promise you that you are connected to a Belkin router. Make sure you are actually connected to your wireless network and not a neighbor's. If you aren't sure or can't find your network, then please follow these directions (these are for Linksys):

Reset your router by pressing and holding the RESET button (small button on the back) on the back of the unit down for 30 seconds. Upon release, the unit will reboot.
Plug your computer into any of the available LAN or Computer ports on the router.
Plug your Internet modem into the WAN/Internet port on the router.
Unplug the power to both your Internet modem and your router.
Plug your Internet modem back in and wait for it to sync (usually about 60 seconds).
Plug your router back in and wait for it to sync (usually about 30 seconds).
See if you can get on the Internet. If you can then please continue. If you can't then plug your computer directly into your modem again and come back here to let me know!
Open up your Internet browser and go to http://192.168.1.1/.
When prompted, leave the username blank and type admin for the password.
Once logged in, click the Wireless tab.
Change the network name (SSID) to whatever you would like your network to be called.
Click Save Settings.
Click Wireless Security sub-tab.
Change Security mode to WPAPersonal.
Type a password XXXXX the WPA Shared key blank (may also be labeled Passphrase). This will be the password XXXXX use to get onto your network.
Click Save Settings.
Close the Internet and disconnect your computer if going wireless.
At this point you should be able to join your new wireless network and access the Internet.

Ask Your Own Networking Question

Customer: replied 3 years ago.

ok I am plugged into to my modem and I still cannot log into 192.168.1.1

I followed all your steps and still nothing

Expert: Erik B. replied 3 years ago.

Yes that is because you are probably still connected to the other wireless network (the Belkin). Please do this:

Right click the Vista Networking icon in the system tray (looks like two computer with a blue globe).
A small menu will appear. Choose Disconnect from and a small side menu will open listing the network you are connected to. Click this network to disconnect.

After doing that repeat these instructions:

Take an Ethernet cable (one is included with the router) and connect your computer to any of the LAN / Computer ports on the Belkin router. You cannot be wireless for this process.

2. Press and hold the RESET button on the back of the Belkin for 30 seconds.

3. Reboot your computer.

4. When the computer comes back up, you should have Internet access. If you do NOT have access, please connect your computer directly to your Internet modem and come back here to notify me. If you DO have Internet access, please continue with the instructions to setup a wireless network.

5. On your computer, open Internet Explorer (or whichever web browser you use) and go to http://192.168.2.1/

6. At the password XXXXX click on Submit to enter the router's configuration.

7. On the left, click on Channel and SSID under the Wireless heading.

8. In the SSID blank, type a name for your Wireless network.

9. Change the channel from Auto to 1, 6, or 11.

10. Click the Apply Changes button.

11. Next, click on the Security link under Wireless on the left.

12. Use the Security Mode drop down menu to choose WPA/WPA-2 Personal Security (PSK).

13. Use the Authentication drop down menu to choose WPA-PSK+WPA2-PSK.

14. Enter a password XXXXX the PSK (Pre-Shared Key) blank. This password XXXXX be at least 8 characters and is case sensitive.

15. Click Apply Changes.

After doing this, right click the Vista networking icon again and choose Connect to a Network. A network list will appear. Choose yours and then click Connect.

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Customer: replied 3 years ago.

I disconnected from the other network and I am wired to MY router

Also I dont have vista ... i have windows 7

please advise

Expert: Erik B. replied 3 years ago.

Sorry about the Vista thing, don't know where I got that from. OK so you are directly connected to your router right now? Can you redo these instructions?

Hold down the Windows key on your keyboard and press R to bring up the Run window.
Type cmd and click OK.
Type ipconfig /all and hit the Enter key.
Right click anywhere on the data and choose Select All.
Hit the Enter key to copy all of the data.
Paste the data into your reply to me. If you are having trouble pasting, please just let me know what is listed for the IP address and the Default Gateway.

Ask Your Own Networking Question

Customer: replied 3 years ago.

C:\Users\mary>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : mary-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 78-E4-00-0A-3A-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-63-1B-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f8d3:4b68:98e6:9234%11(Preferred)
IPv4 Address. . . . . . . . . . . : 68.193.5.127(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Lease Obtained. . . . . . . . . . : Wednesday, May 19, 2010 6:58:26 PM
Lease Expires . . . . . . . . . . : Friday, May 21, 2010 7:07:31 PM
Default Gateway . . . . . . . . . : 68.193.0.1
DHCP Server . . . . . . . . . . . : 10.103.192.1
DHCPv6 IAID . . . . . . . . . . . : XXXXXXXXX br /> DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-05-81-DD-C8-0A-A9-63-1B-18

DNS Servers . . . . . . . . . . . : 167.206.245.129
167.206.245.130
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:44c1:57f::44c1:57f(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 167.206.245.129
167.206.245.130
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{201E781D-CCC7-45C5-96C9-28B361E2DE63}:

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:3020:3af3:bb3e:fa80(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3020:3af3:bb3e:fa80%14(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\mary>

Expert: Erik B. replied 3 years ago.

OK what model of device are you plugged into right now? I know you said Linksys, but the numbers you just gave me look as though you are plugged directly into your Cable or DSL modem. If you are indeed plugged into a Linksys product, please give me the model number.

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Customer: replied 3 years ago.

wrt54g

Expert: Erik B. replied 3 years ago.

OK well I am thoroughly confused, and I apologize. The numbers you have given me clearly show that you are connected directly to the Internet (if you look over the numbers you gave me, you will see the IP address is listed as 68.193.5.127, which is an IP address that you could only get by being plugged directly into the Internet).

Last suggestion: look at the WRT54G. Which port is your computer plugged into on the WRT54G? Also let me know which port on the WRT54G the internet modem is plugged into (e.g. the Internet port, or Port #1-4).

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Customer: replied 3 years ago.

computer is plugged into port 1and the modem is plugged into the internet port.

Expert: Erik B. replied 3 years ago.

OK that is definitely right, so I will opt out here and see if anyone else has any ideas. Really sorry I wasn't more help. Thanks.

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Customer: replied 3 years ago.

thank you for your help .... im sorry also we couldnt get it working. I can't spend any more time on this tonight. Thanks for trying.

Expert: Erik B. replied 3 years ago.

No problem, when you are ready just come back here and another expert will take over. Thanks!

Ask Your Own Networking Question

Customer: replied 3 years ago.

ok.... bye

Expert: Serge K. replied 3 years ago.

Greetings, Sir or Madam!

It is my pleasure to assist you today.

I understand that you are trying to reset your router, which is a Linksys WRT54G.

If that's what you'd like to do, I would recommend resetting the router from the router itself. To reset your router, please follow these steps: 1. Locate the "Reset" button on the back of your router. 2. Press the "Reset" button for 30 seconds. 3. The settings should now be returned to the factory default settings. 4. Make sure your computer is connected to the router via cable. 5. Open up your Web browser and enter “192.168.1.1? in the address bar. 6. To login, leave the "User ID" blank and enter “admin” as the password. 7. Configure the router according to the instructions from your Internet Provider.

If you find my answer is helpful, please be sure to 'accept' it.
Thank you.

Serge K.
Systems EngineerSerge K.40318.0296849537

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Customer: replied 3 years ago.

This is sooooooooooooooooooooo frustrating .... everyonee keeps telling me how to reset my router .... That is my problem ... I cant reset my router because

I CANNOT LOG ONTO 192.168.1.1

thank you all for your help. I give up.

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