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Nalosin
Nalosin, Computer Support Specialist
Category: Networking
Satisfied Customers: 1578
Experience:  7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.
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Hi, how do i find my network security Key for my HP laptop,,,,,,,it

Customer Question

Hi, how do i find my network security Key for my HP laptop,,,,,,,it is connected to my Linksys's router?
Submitted: 4 years ago.
Category: Networking
Expert:  Nalosin replied 4 years ago.
Chat Conversation Started
Nalosin :

Hello

Nalosin :

I will try to help on your question

Nalosin :

Do you need to recover security key for your router?

Customer:

yes

Customer:

my router no, is WRT160N

Nalosin :

Ok. Do this

Nalosin :

Start your web browser and type:

Nalosin :

192.168.1.1

Nalosin :

and press enter

Customer:

i am on another computer so will have to go and try this on the other one, just a min

Nalosin :

hold

Nalosin :

you have to do that on computer already connected

Nalosin :

to the router

Customer:

yes,it is on the router but not the internet, it brought a page up , it says no matchs found

Customer:

\

Customer:

\

Nalosin :

Did you connect it by wire?

Nalosin :

do you have any other that is connected to the router and has internet access?

Customer:

yes, the one i am talking to you on

Nalosin :

can you do above on that computer.

Nalosin :

just in address bar type:

Nalosin :

192.168.1.1

Customer:

i tried to type that in the address bar, and it wouldn't do anything on the other computer

Nalosin :

Did you get the page asking for username and password?

Nalosin :

It doesn't need to do anything on other computer

Nalosin :

you have to access router to retreive your security key

Nalosin :

Are you there?

Customer:

yes, does it want my password XXXXX i always use and my name i always use for my account,,,,,what password XXXXX it want

Nalosin :

no

Nalosin :

leave user name blank, and enter admin as a password

Nalosin :

and click ok.

Nalosin :

and click ok.

Customer:

okey

Nalosin :

Then click on Wireless and then Wireless security

Nalosin :

Then click on Wireless and then Wireless security

Nalosin :

There you will be able to see your security key

Customer:

hold on

Nalosin :

Did you open Wireless security tab?

Nalosin :

ok

Customer:

yes,we are tying to put it into the computer, that is a long no?

Customer:

that no did n ot work

Nalosin :

Please tell me what is

Nalosin :

choosen under "Security Mode"?

Nalosin :

On the page you are already.

Nalosin :

You are not reading the key from right place, and if you write here your "Security Mode" in the Wireless Security tab I can help you

Nalosin :

Are you there?

Customer:

yes

Nalosin :

can you answer the above question?

Customer:

in the security mode it is WPA personal

Nalosin :

Ok. Your security key is written under "Shared Key"

Nalosin :

Exactly "WPA Shared Key"

Customer:

where is the shared key located?

Nalosin :

Do you read what I write to you.

Nalosin :

On the Wireless -> Wireless Security

Nalosin :

tab

Nalosin :

in the Linksys configuration page

Nalosin :

that you enter on 192.168.1.1

Customer:

yes, there are several things under there

Nalosin :

there is written "WPA Shared Key"

Nalosin :

and there is your key

Nalosin :

just read it

Nalosin :

What do you have there?

Nalosin :

Write here all that you got

Nalosin :

and I will tell you what is your key

Customer:

there is Wep wpa2 PERSONAL WPA ENTERPRISES RADIUS DISABLED WPA2 ENTERPRISED

Nalosin :

Ok.

Nalosin :

Choose WPA2 Personal

Nalosin :

What do you have next?

Customer:

OKEY

Customer:

AN ENCRIPTION CAME UP

Customer:

TKIP OR AES

Nalosin :

ok choose TKIP+AES

Nalosin :

What is next?

Nalosin :

What is next?

Customer:

OKEY do u want me to click save changes

Nalosin :

Do you have anymore to enter

Nalosin :

Do you have Shared Key to enter?

Customer:

yes on the laptop but ther seprerated

Nalosin :

it seems that we have communication problems

Nalosin :

I will have to opt-out as this seemed impossible to solve this way. Thank you

Customer:

nothing worked on the laptop that you suggested,,,, under my security type,,,,,it was WPA PERSONAL,,,,, MY ENCRYTION TYPE WAS AES, AND THERE IS NO SECURITY KEY, the other that they gave me didn't work

Customer:

i am not that good at this kind of computer stuff so you will have to be patient with me

Nalosin :

ON THAT PAGE WHERE YOU GET WPA PERSONAL, AND AES, BELLOW YOU HAVE SHARED KEY TEXT BOX AND THERE IS YOUR PASSWORD XXXXX YOU CAN CHANGE IT TO SOMETHING ELSE IF YOU WANT.

Customer:

i thied to type some other passwords in there but nothing worked

Nalosin :

password XXXXX be at lease 8 characters

Nalosin :

after you enter something as password

Nalosin :

you have to save

Nalosin :

or click ok

Nalosin :

on that page to save your new password XXXXX the router.

Customer:

i tried that and they said that it wasn't anygood, that i have to go to my internet provider or network admistrator

Customer:

is the security key the same as what is on the router?

Nalosin :

You can set for security key whatever you want

Nalosin :

then when you try to connect from other computer you will be asked to enter that security key

Nalosin :

that you set on router

Nalosin :

You can also Disable the security key and it will not ask for security key, but everyone will be able to connect

Nalosin :

if key is not set

Customer:

you mean in that security key question box i can put in a new password XXXXX it should work?

Nalosin :

YES

Customer:

well i am having all kinds of trouble and no words will work for my security key, so will have to have someone else try this for me,,,,,,,,,,,,, since it is not resolved will my credit card still be charged?

Customer:

do you have a phone no, to call you at?

Nalosin :

No. No,you are not charged.

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Nalosin
Nalosin
Network Technician
1578 Satisfied Customers
7+ years in troubleshooting and supporting computers, networks, mobile phones and peripherials.