Are you trying to connect your laptop wirelessly to the router or via cable?
Thanks for the reply.
Make sure your wireless switch on the laptop is set to "on"
Make sure the wireless light on the router is lit.
Do you have a wireless utility set up on the laptop? If yes, start the utility and see if the netgear router is shown. If it is, select it and click connect. Tell me what happens.
If not, right click on the wireless icon on the bottom right of the screen, and select "View available networks". Is the netgear router shown?
If it is, select it and click connect. Tell me what happens
Go to Start>run>cmd then press enter
type ipconfig in the window that comes up and tell me what it says under IP address and gateway
Sorry Frank. No I am in UK but work evenings.
Anyway, the ipaddress and gateway are incorrect.
It looks as if the wireless part of the router is malfunctioning as it hasn't allocated an IP address to your laptop (or Mac by your description).
To check the router, you will have to connect to your laptop via cable.
Go to start>run>cmd and type ipconfig (again!) in the black window that appears.
The gateway address that appears should read something like 192.168.0.1. If it starts with anything but 192.168, get back to me.
Open Internet explorer and type http:// (the gateway address like 192.etc)
This should take you into the control panel of the router. You may have to enter a username and password XXXXX should be admin and password.
From the Main Menu, under Advanced, click the LAN IP Setup link to view the menu, shown in Figure
From the Main Menu, under Advanced, click the LAN IP Setup link to view the menu
Make sure "Use Router as DHCP Server " is ticked. If not, click on the box to tick.
Click on apply.
Close Internet explorer and then disconnect cable. Try connecting wirelessly again.
If the box is already ticked, then leave screen on and get back to me.
Is there a menu on the left hand side?
Cannot see one myself so working on memory. There should be an entry" ..LAN..." Click on this and look for DHCP
It actually states "LAN IP Setup"
Unfortunately, I think its the only way of communicating.
Ok so you should now see a tick box "Use Router as DHCP Server". Is it ticked? If not, then click on it and then click "Apply" at the bottom of the screen. Then close Internet explorer remove the cable and try your wireless connection again.
If it is ticked, then I think you have a problem with the router, But before you scrap it or call someone out to have a look at it, lets try one more thing.
If you go to Start>Control Panel>Network Connections and right click on Wireless Connection. Go to Properties and double click on Internet Protocol TCP/IP in the top window (you will have to scroll down to see it)
Click on "Use the following IP address"
and put in 192.168.0.78
Subnet mask 255.255.255.0
Click on "Use the following DNS ...."
Put in 192.168.0.1
Click apply and ok and try connecting wirelessly again.
Sorry but I have totally run out of ideas. Obviosly the wireless part of the router IS working perfectly because you have other laptops successfully connected.
There seems to be some conflict with the HP Wireless Assistant. Have you tried contacting HP direct to see if they can advise you
I will Opt Out of this question now to see if anyone else in our team can help. Sorry I can't help further.