How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Trey Kranz Your Own Question

Trey Kranz
Trey Kranz, Network Administrator
Category: Networking
Satisfied Customers: 29
Experience:  7+ Years IT Experience, A+, i-Net+, Net+, MCP
28811648
Type Your Networking Question Here...
Trey Kranz is online now
A new question is answered every 9 seconds

The Enter Network Password box keeps popping up in my Outlook.

Customer Question

The "Enter Network Password" box keeps popping up in my Outlook. When I check 'remember this password'... it doesn't remember it and continues to pop-up. Using Outlook 07 and Windows Vista... Thanks for your help -- Lori
Submitted: 4 years ago.
Category: Networking
Expert:  James replied 4 years ago.
Hi, if the box keeps popping up - it means you are entering the wrong password.
Customer: replied 4 years ago.
The box only pops up when I receive an e-mail... during the send/receive of messages coming in. It's never done this before and has always read my password XXXXX until 2 days ago.
Expert:  James replied 4 years ago.
Go back into account settings - perhaps you set up another account, and the setup isn't complete - and it is asking the password XXXXX that other account.
Customer: replied 4 years ago.
I set it up identical, keeping the same password. The weird thing is that when all this started happening I hadn't made any changes at all. This came out of the blue. The only changes I made (about an hour ago) with the account setting was the incoming/outgoing server port numbers. Also, when I check the 'remember the password' box in the 'ENTER NETWORK PASSWORD" window, it's not remembering. BTW, my emails are going out and coming in just fine... it's just an annoyance to have this thing popping up while I'm working.
Expert:  James replied 4 years ago.
I'm pretty sure it is refusing to remember because it isn't the right password XXXXX something...look at the popup message, does it have any other info, like the name of the account for which it is asking the password?
Customer: replied 4 years ago.

It is set up to "USE SAME SETTING AS MY INCOMING MAIL SERVER"... As mentioned, the only changes made was the outgoing & incoming servers. Not the User name or Password.

 

This has been happening for 2-days... and before the problem started I hadn't made any changes. FYI... It just popped up again and the verbage for the little box in the window is.. "save this password XXXXX your password XXXXX"... When I check it and click OK, it goes away and let's me continue on.

 

It's reading my password XXXXX because it's letting me continue on with things... it's not remembering it.

Expert:  James replied 4 years ago.
Try to switch the "use same settings as my mail server" to provide your user and password. Does the box still appear?
Customer: replied 4 years ago.

Yeeeessss (sniff!) UGH! I was hopeful there for a second... it just came up.

Expert:  James replied 4 years ago.
How about trying to delete the account, and then set it up again? Make sure to write down all the settings!
Customer: replied 4 years ago.

Okay...

I'll restart my computer afterwards & then get back to ya!

Thanks!

Expert:  James replied 4 years ago.
Great, hope it works for you!
Customer: replied 4 years ago.

Didn't work!!!... Bummer!

 

I'm going to shut down the computer and the modem and see if that works... Be right back!

Customer: replied 4 years ago.

Well... that didn't work either. Any more suggestions???

Expert:  James replied 4 years ago.
I'm afraid not...I'll opt out so that another expert can try and answer.
Customer: replied 4 years ago.

K... Thanks so much! I really appreciate the try!!!

I have to run... Can I continue this tomorrow?

Thanks again, James... Lori

Expert:  Trey Kranz replied 4 years ago.

Customer,

 

Perhaps there is a password on your .PST file which is not really needed.

 

Follow these instructions (from microsoft) and when you change the password just leave the new password blank.

 

  • On the Go menu, click Folder List.
  • Do one of the following:
    • If you have a POP3 e-mail account, right-click Personal Folders, and then click Properties For "Personal Folders" on the shortcut menu.

      Note If you provided a custom display name for your data file, substitute that name for Personal Folders.

    • If you have an IMAP or HTTP e-mail account, such as Microsoft Windows Live Mail, right-click the name of the account, and then click Properties For account name on the shortcut menu.
  • On the General tab, click Advanced.
  • Click Change Password.
  • In the Change Password dialog box, type your new password and verify it by typing it a second time. The password can have up to 15 characters.

    Note

    Use strong passwords that combine uppercase and lowercase letters, numbers, and symbols. Weak passwords don't mix these elements. Strong password: Y6dh!et5. Weak password: House27. Passwords should be 8 or more characters in length. A pass phrase that uses 14 or more characters is better. For more information, see Help protect your personal information with strong passwords.

    It is critical that you remember your password. If you forget your password, Microsoft cannot retrieve it. Store the passwords that you write down in a secure place away from the information that they help protect.

     

  • Make sure that the Save this password in your password list check box is cleared. This prevents the password from being cached, so you will need to type the password each time you run Outlook. Don't forget the password.

    Important Neither Microsoft, your Internet service provider (ISP), nor your mail administrator has access to your password, nor can they assist you to recover the contents of the .pst file if you forget the password.

  • Click OK three times.
  •  

    Thanks,

    Trey

    Customer: replied 4 years ago.

    Hi Trey... I just tried, put in the new password XXXXX you instructed and that didn't work. The problem is still unresolved!!!... This is so frustrating!!! Giving another try tomorrow.

    JustAnswer in the News:

     
     
     
    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.
     
     
     

    What Customers are Saying:

     
     
     
    • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
    < Last | Next >
    • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
    • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
    • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
    • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
    • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
    • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
    • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
     
     
     

    Meet The Experts:

     
     
     
    • James

      Sr. Network Administrator

      Satisfied Customers:

      1711
      Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
    < Last | Next >
    • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

      James

      Sr. Network Administrator

      Satisfied Customers:

      1711
      Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
    • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

      Claws224

      IEEE Network Engineer

      Satisfied Customers:

      1256
      IEEE, Microsoft
    • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

      Kevin

      LAN/WAN Specialist

      Satisfied Customers:

      1165
      Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
    • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

      Eric K.

      Network Administrator

      Satisfied Customers:

      510
      13 years of desktop, server and network support experience
    • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

      Mr. Clark

      Network Engineer

      Satisfied Customers:

      510
      Computer Business Owner / Former DoD Network Specialist
    • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

      Matthew J

      Computer Support Specialist

      Satisfied Customers:

      397
      12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
    • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

      Chris L.

      Support Specialist

      Satisfied Customers:

      384
      Certified Networking expert with over 10 years experience.
     
     
     

    Related Networking Questions

    Chat Now With A Network Technician
    Trey Kranz
    Trey Kranz
    Network Technician
    29 Satisfied Customers
    7+ Years IT Experience, A+, i-Net+, Net+, MCP