While I was waiting for your reply I decided to download AOL 9.5.
Download was completed and I restarted my computer. I'm still seeing the same message. Should I follow your suggestions? Or, try something else?
Well, I'm still stuck!
I followed your directions and uninstalled older versions of AOL.
I was so hopeful that everything would work - but - I'm still hung up.
When I click on the new icon for AOL 9.5 , the next message is the same.
"Click to install the files you need and then it prompts me to restart my computer."
I did exactly as asked but I'm still not connecting.
Now I'm getting this message:
"snmaster.idx database file is missing, please restore this file."
1. Click the Start button, and then click Search. 2. If using Windows XP, under What do you want to search for?, click All files and folders. 3. In All or part of the file name: box, type SNMaster.idx. Click the Look in: drop-down box, and then select Local Hard Drives (C:). 4. Click the More advanced options menu to expand it, check the Search hidden files and folders box, and then click the Search button. 5. Select the SNMaster.idx file, click the Edit menu, and then click Copy. 6. Click the Address drop-down arrow, and then click (Local Disk C:). 7. Double-click the Documents and Settings folder. 8. Double-click the All Users folder. 9. Double-click the Application Data folder. 10. Double-click the AOL folder. 11. Double-click the C_AOL 9.5 folder.
Note: If there are multiple copies of the C_AOL 9.5 folder, double-click the folder with the later alphabet next to it. E.g.: If you have C_AOL 9.5a and C_AOL 9.5b, then C_AOL 9.5b is the folder that needs to be opened.
Note: If you were receiving the message SNMaster.idx file is missing, you may simply launch the AOL® software at this point and should be able to sign on. If the AOL software installation was failing at 99%, continue to the next step.
Note: If there are multiple copies of the AOL 9.5 folder, double-click the folder with the later alphabet next to it. E.g.: If you have AOL 9.5a and AOL 9.5b, then AOL 9.5b is the folder that needs to be opened.
I'm at step 5 .
I see 4 SNMaster files. None of them have the extension .idx.
Are you able to remotely take over my computer and make repairs???
Not working out...
Can you connect to my computer remotely and fix the problems?