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Erik B.
Erik B., Network Admin
Category: Networking
Satisfied Customers: 4614
Experience:  8 Years Experience, MCSE, MCP
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I have purchased a Sony Blue Ray Player and have cox cable.

Customer Question

I have purchased a Sony Blue Ray Player and have cox cable. I can't get an internet connection on the blue ray although I was able to get internet sites such as epicurious. My goal is to be able to down load netflix movies.

I have spent hours on the phone and in chat sessions. They told me to get the IP addresses from Cox. I chatted with Cox and they said they won't provde support for Blue Ray and said they support DHCP. They only give IP addresses for commercial customers. I dont' know if they are saying that Blue Ray doesn't work with Cox or what? Do I need fios? This seems strange.

I am at a loss and am about ready to return the stupid blue ray player.
Submitted: 6 years ago.
Category: Networking
Expert:  Erik B. replied 6 years ago.

HI and thanks for choosing Just Answer (and really sorry for the long delay).


Do you have any other equipment installed besides the Cox modem? If not, you will need to purchase a device called a router, that splits the signal from the Cox modem and allows multiple devices to connect to the line at the same time. A good budget model is the Linksys WRT160N.


Once you purchase and install this device according to the instructions, you should be able to hook up your blu-ray player with no issues. Let me know if you have questions!

Customer: replied 6 years ago.
We have a full home network with a router installed. We have other PC connected using cox internet and they work fine. Nevertheless the Blue ray always says can't access gateway when prompted to connect to the network. We have also tried (at the advise of the Sony support person) plugging the Blue ray directly into the modem to bypass other equipment. This did not make it work either.
Expert:  Erik B. replied 6 years ago.
Right, plugging the Blu-Ray directly into the modem definitely won't do the trick. What model Blu-Ray do you have?
Customer: replied 6 years ago.
Sony BDP-N460
Expert:  Erik B. replied 6 years ago.
OK the first thing to check is that our network cable that we are using is good. When you connect the Blu-Ray player to the router for your network, does the light that corresponds to the port you plugged into illuminate? Let me know.
Customer: replied 6 years ago.
Yes the router port is illuminated and is showing signal activity.
Expert:  Erik B. replied 6 years ago.

OK and to make sure we are setting the unit up correctly, please do the following:


  1. Press Home.
  2. Select Settings.
  3. Select Network Settings.
  4. Select Internet Settings.
  5. Select Wired Setup.
  6. Select Auto for the IP Address and Proxy setup type.
  7. Check the settings and press the -> button.
  8. Select Save and Connect.
  9. Let me know if you get connected or if you get an error.
Customer: replied 6 years ago.
All steps you list were taken five times or more with no connection. The Sony help desk recomended we not do Auto for the IP address but rather enter manually. However, the Cox Cable people refused to give us the necessary IP address and other input to allow manual input.
Expert:  Erik B. replied 6 years ago.

OK let's get the IP information from the computer you are on now:



  1. Hold down the Windows key on your keyboard and press R to bring up the Run window.
  2. Type cmd and click OK.
  3. Type ipconfig /all and hit the Enter key.
  4. Right click anywhere on the data and choose Select All.
  5. Hit the Enter key to copy all of the data.
  6. Paste the data into your reply to me.


Customer: replied 6 years ago.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\maggie>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : PM-08
Primary Dns Suffix . . . . . . . : pma.local
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : pma.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
Physical Address. . . . . . . . . : 00-11-11-81-E9-64
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Sunday, January 10, 2010 9:04:01 PM
Lease Expires . . . . . . . . . . : Monday, January 11, 2010 9:04:01 PM

C:\Documents and Settings\maggie>

Expert:  Erik B. replied 6 years ago.

Ok then the information you want to enter in the Blu-Ray player is this:


IP Address:

Subnet Mask:


DNS Server:

DNS Server #2:


Let me know if these settings still don't get you on. Thanks!

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