We are having trouble connecting to our wireless router with linksys, but we can connect to our neighbors internet service. Any suggestions?
Computer OS: Windows VistaBrowser: IE
rebooting router and computer
Hello,Thank you for contacting Just Answer.First, I need more information in order to better assist you.What happens when you try connecting to your network?If you click Start, Connect To, then select your wireless network then click Connect, what happens?
It shows that it connects to linksys, but when I click on IE, it shows the page cannot be found and brings up a diagnostic box with suggestions to the problem. When I choose to connect to my neighbors wireless service, it works fine. on my motorola (not sure what to call it) everything is showing a green light but internet is red. Does that help?
Yes. So on the Motorola, unplug the power then wait 30 seconds and plug the power back in. After all lights are on and green, power down then power up the router. After 3 minutes reboot your computer and try again to connect to the Internet through your wireless network.
CISSP, CCNA, MCSE with 17 years experience in system design, integration and development
I will try this. How can I get back to you directly after I have tried?
You can connect to http://www.justanswer.com then login and then in your account page click My Questions then click on this question to return back here.
This did not work... what else can I try?
This did not correct the problem! Can someone please help us???
If you plug a network cable directly into the router 1/2/3/4 ports and then to your comptuer do you get an IP address, or even able to get online?
Ok then next, while connected to the network click Start then in the Search box type CMD and then right click on the command line icon that appears and click Run As Administrator. Then on the command line type:ping www.hongkong.comand press Enter then type:ping 22.214.171.124and press Enter and let me know if you receive a reply to either. If you receive a reply to 126.96.36.199 but not to www.hongkong.com then next follow the instructions at the link below to specify DNS IP address settings:http://windows.microsoft.com/en-US/windows-vista/Change-TCP-IP-settingsand use the following IP addresses for your DNS settings:188.8.131.52184.108.40.206