I can't get a wireless connection my cable company said there might be a problem with my router,,how could I know if that was the case and how could it be fixed or upgraded
plugging and umplugging it
1. On the back of your router there is a little black reset button. Use a pen or paper clip and press down for 10 seconds. Make sure the lights on the router stop blinking for one second. Release the button and make sure to reset your wireless security and network ID. 2. Configure your wireless router
Since you'll be temporarily disconnected from the Internet, print these instructions before you go any further.
First, locate your cable modem or DSL modem and unplug it to turn it off.
Next, connect your wireless router to your modem. Your modem should stay connected directly to the Internet. Later, after you've hooked everything up, your computer will wirelessly connect to your router, and the router will send communications through your modem to the Internet.
Next, connect your router to your modem:
Note: The instructions below apply to a Linksys wireless router. The ports on your router may be labeled differently, and the images may look different on your router. Check the documentation that came with your equipment for additional assistance.
If you currently have your computer connected directly to your modem: Unplug the network cable from the back of your computer, and plug it into the port labeled Internet, WAN, or WLAN on the back of your router.
If you do not currently have a computer connected to the Internet: Plug one end of a network cable (included with your router) into your modem, and plug the other end of the network cable into the Internet, WAN, or WLAN port on your wireless router.
If you currently have your computer connected to a router: Unplug the network cable connected to the Internet, WAN, or WLAN port from your current router, and plug this end of the cable into the Internet, WAN, or WLAN port on your wireless router. Then, unplug any other network cables, and plug them into the available ports on your wireless router. You no longer need your original router, because your new wireless router replaces it.
Next, plug in and turn on your cable or DSL modem. Wait a few minutes to give it time to connect to the Internet, and then plug in and turn on your wireless router. After a minute, the Internet, WAN, or WLAN light on your wireless router should light up, indicating that it has successfully connected to your modem.
Using the network cable that came with your wireless router, you should temporarily connect your computer to one of the open network ports on your wireless router (any port that isn't labeled Internet, WAN, or WLAN). If you need to, turn your computer on. It should automatically connect to your router.
Next, open Internet Explorer and type in the address to configure your router.
You might be prompted for a password. The address and password XXXXX use will vary depending on what type of router you have, so refer to the instructions included with your router.
As a quick reference, this table shows the default addresses, usernames, and passwords for some common router manufacturers.
Internet Explorer will show your router's configuration page. Most of the default settings should be fine, but you should configure three things:
Your wireless network name, known as the SSID. This name identifies your network. You should choose something unique that none of your neighbors will be using.
Wireless encryption (WEP) or Wi-Fi Protected Access (WPA), which help protect your wireless network. For most routers, you will provide a passphrase that your router uses to generate several keys. Make sure your passphrase is unique and long (you don't need to memorize it).
Your administrative password, which controls your wireless network. Just like any other password, it should not be a word that you can find in the dictionary, and it should be a combination of letters, numbers, and symbols. Be sure you can remember this password, because you'll need it if you ever have to change your router's settings.
The exact steps you follow to configure these settings will vary depending on the type of router you have. After each configuration setting, be sure to click Save Settings, Apply, or OK to save your changes.
Now, you should disconnect the network cable from your computer.