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i have purchased in Dec 2009 two net books.... Sony VPCX115LG HP

 
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  • Answered by:Syseng
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Customer Question

i have purchased in Dec 2009 two net books....
Sony VPCX115LG
HP Mini(NNN) NNN-NNNNU
Both of these came pre loaded with Windows 7 .
My Internet server is Big pond in Australia and i am connected to them via wireless modem Speedstream 6520.
Both of the net books recognise the speedstream network - 9536 but are unable to connect wirelessly. They both connect using an ethernet cable to the speedstream modem and they both connect wirelessly at a nearby wireless hotspot.
Running the windows troubleshooter and internet connector show the same results on both computers - they cannot provide an answer
XXXXX XXXXX

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
everything i can undertake

Submitted: 1211 days ago.
Category: Networking
Value: AU$19
Status: CLOSED
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Expert:  Syseng replied 1208 days and 12 hours ago.

Hello,

Thank you for contacting Just Answer.

First, I need more information in order to better assist you.

When you try to connect to your wireless network from the netbooks do any errors display?

Also, follow the procedure at the link below and let me know if you are then able to connect to your wireless network and if not then let me know if the wireless network is included in the list of networks and also if the network is configured for security (requires a passphrase to connect).

 
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