Try using a pen or paper clip to press the reset button on the back of the device. Keep the button pressed until the lights in the front of the Netgear router start flashing. The router will reboot after resetting the configurations.

Open a internet explorer browser window and enter 192.168.1.1
the Netgear router configuration console will open and will prompt you to enter username and password

Enter the default username and password. Now that settings have been reset, you can use the Netgear global default username and password XXXXX below:
username: admin
password: 1234 or password

Unplug the router's power cable if these passwords do not work. If you are still unable to login, the router may not have been reset. While the router is unplugged, hold the reset button for 20 seconds before plugging in the power cord. Repeat Steps 2 and 3 to gain access to the router, using the new admin username and password

Hello, my name is XXXXX XXXXX X would like to see if I can further help you with this issue

Do you have a computer that is hardwire to the router? If so, it will make it a little easier on us.

On that computer that is hardwire, could you please follow the steps below and report back to me.

Check IP address with ipconfig

First, let’s check your IP address on your computer. To do that, please hit the Start button. In the start search box or run box (XP only), type cmd and press enter.

This will bring up a black Command Prompt. In this Command prompt type in ipconfig. Please, post back the results of your ip address, subnet mask and default gateway.

Your very welcome! Thank you very much. Please, come back to Just Answers anytime. I hope you have a wonderfull day.

Jordan