How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Syseng Your Own Question

Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 6009
Experience:  Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Type Your Networking Question Here...
Syseng is online now
A new question is answered every 9 seconds

I am trying to connect a sonos zone bridge music device to

Customer Question

I am trying to connect a sonos zone bridge music device to my WPN824 router but the router does not recognise the device at all.

I have also tried it with a WGR614 router but that does not recognise it either
Submitted: 4 years ago.
Category: Networking
Expert:  Syseng replied 4 years ago.
Hello,

Thank you for contacting Just Answer.

First, try using a different network cable with the bridge device.

If that does not work then check the lights on the network connector of the bridge device and let me know if they light up when the network cable is plugged into the router.
Customer: replied 4 years ago.
The zone bridge is hard wired to router and router hard wired to modem

Sequence of events are :

When I plug in zone bridge - white only flashes

I have tried three ethernet cables so far

When i click on software to start connecting - green and white flash together

Software then asks to press button within 2 mins - green and white flash intermitently for about 15 seconds then they both flash together

There is no screen message saying connecting at all and the green time elapse bar continues for the full duration.

Then message apppears that ZP was not found
Expert:  Syseng replied 4 years ago.
Next login to the router administration pages and check the list of devices connected with DHCP address or Connected Device status if your router provides that as well and let me know if the bridge appears in the list.
Customer: replied 4 years ago.
Hi

All the attached devices are listed below but I am not sure exactly which is which. It is 1 o clock in the morning uk time so i am going to turn in quite soon

Attached Devices
# IP Address Device Name MAC Address
1 192.168.1.5 RAINBOW1 00:26:18:50:9E:50
2 192.168.1.3 00:13:CE:DA:31:34
3 192.168.1.4 00:0E:58:41:B7:32

I have shown also other data from the admin pages in case that is of any help as well


Router Status
Hardware Version WPN824v3
Firmware Version V1.0.7_1.0.8
Internet Port
MAC Address 00:1E:2A:E2:4B:B0
IP Address 82.6.180.87
DHCP DHCP Client
IP Subnet Mask 255.255.252.0
Domain Name Server 194.168.4.100
194.168.8.100
LAN Port
Wireless Settings
Wireless Network
Name (SSID):
Region:
Channel:
Mode:
Security Options
None
WEP
WPA-PSK [TKIP]
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
Security Options (WPA-PSK)
Passphrase :
(8-63 characters or 64 hexdigits)

MAC Address 00:1E:2A:E2:4B:AF
IP Address 192.168.1.1
DHCP ON
IP Subnet Mask 255.255.255.0
Wireless Port
Name (SSID) NETGEAR
Region United States
Channel 6
Mode Auto 108 Mbps
Wireless AP ON
Broadcast Name ON






Expert:  Syseng replied 4 years ago.
Ok so how many devices do you have connected to the network?

Is there one with a static IP address of 192.168.1.2? (this IP is not listed)
Customer: replied 4 years ago.
I think the IP address's are as follows

192 168 1 1 is Router WPN824 192 168 1 3 is a wireless connected laptop 192 168 1 4 is printer and 192 168 1 5 is my host computer called rainbow as far as I can establish

192 168 1 2 does not show up anything being connected.

regards

John
Expert:  Syseng replied 4 years ago.
Ok then next click Start, Run and type CMD and press Enter. Then on the command line type:

ping 192.168.1.2

and press Enter and let me know if a reply is received.
Customer: replied 4 years ago.
YES

I dont understand dos but

IT WAS SOMETHING LIKE 4 PACKATS SENT AND 4 PACKETS RECEIVED
Expert:  Syseng replied 4 years ago.
Ok good. The fact 4 were received means that the IP address is assigned to something and my guess is that its the bridge. So next restart the modem then after a few minutes restart the router then restart the bridge and the PCs and then let me know if starts working properly.
Customer: replied 4 years ago.
have done all that before and no joy
Expert:  Syseng replied 4 years ago.
Next disable the firewall that is part of your antivirus software and the Windows firewall and try again to connect.

If the above does not work then follow the steps below to enable Universal Plug and Play on your XP computer (note this is in the second section at the link below) and then try again to connect to the bridge:

http://www.bitwiseim.com/wiki/index.php?title=Using_UPnP_on_Windows_XP

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Last | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Network Administrator

    Satisfied Customers:

    1711
    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • http://ww2.justanswer.com/uploads/Claws224/2009-07-07_063935_Dork_Portrait.JPG Claws224's Avatar

    Claws224

    IEEE Network Engineer

    Satisfied Customers:

    1256
    IEEE, Microsoft
  • http://ww2.justanswer.com/uploads/KN/knelly74/2011-4-14_215651_kevin.64x64.jpg Kevin's Avatar

    Kevin

    LAN/WAN Specialist

    Satisfied Customers:

    1165
    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • http://ww2.justanswer.com/uploads/tealnet/2009-09-26_000218_headshot_64.jpg Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    510
    13 years of desktop, server and network support experience
  • http://ww2.justanswer.com/uploads/CL/clagesolutions/2012-6-27_145545_20120608Geoff.64x64.jpg Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    510
    Computer Business Owner / Former DoD Network Specialist
  • http://ww2.justanswer.com/uploads/MA/matthewpj73/2012-1-20_18729_TWO.64x64.jpg Matthew J's Avatar

    Matthew J

    Computer Support Specialist

    Satisfied Customers:

    397
    12+ yrs computer diagnosis/repair, network infrastructure install and support, IT Administration
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    384
    Certified Networking expert with over 10 years experience.