Hello, I have an Avaya Definity system G3csiV12. It is not sending call info (cdr?) out the eia port to our call accounting system. This stopped awhile ago after a thunderstorm. What can I check to see what might be wrong?
HelloCustomerbr />First thing I would do is check the status of the CDR unit you are using. This can be done with the following command:status cdr linkIf the link is showing up, or down, try the following:busy cdr linkrelease cdr linkAfter running these commands, check the status (do this several times) of the CDR link, as it will stable out over 5-10 seconds:status cdr linkYou can also test the CDR link by running the following command:test cdr link longWhen the command sucessfully completes, please advise me of any error codes, and the test number the error codes fall on.I manage a Definity One system, but we do not use call reporting by Avaya (CallXpress). I do know how to test these links through, and advise of the best troubleshooting. Regards,Adam
Thanks for the response.
The cdr link command was not valid but F5 Help showed me that cdr-link was correct.
So status cdr-link showed that the link is up.
Busy was not a valid command but busyout was valid but the only option after that was mis.
Since I couldn't use the busy command I figured I shouldn't use the release command.
I tried to use the test command but the only option for test was firmware.
I know that our system is kinda old so maybe that is the reason for the differences in command options.
Any other ideas?
Sorry for the incomplete commands, this was going stricktly off of memory, and my BlackBerry in which I typed it :)As for the testing, you can try the following also:
After thinking this through, lets try some of the following: