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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 206
Experience:  Working to keep PC-type computers working since 1988.
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My computer has a black screen with a msg that says fatal

Customer Question

my computer has a black screen with a msg that says fatal error c0000022
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: just for 24 hrs now dell inspiron 660
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  sudipto_dutta replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 1 month ago.

What version of Windows is installed on your PC?

Customer: replied 1 month ago.
not sure maybe 8
Expert:  sudipto_dutta replied 1 month ago.

OK, when exactly you are getting this error message on the screen?

Customer: replied 1 month ago.
i am communicating on my laptop not the computer that needs fixing
Expert:  sudipto_dutta replied 1 month ago.

when exactly you are getting this error message on the screen?

Customer: replied 1 month ago.
i am communicating on my laptop not the computer that needs fixing the msg is on the screen all the time and computer is unresponsive
Expert:  sudipto_dutta replied 1 month ago.

OK, so you did not try to power off and on the computer after you saw the error code on the screen?

Customer: replied 1 month ago.
i am communicating on my laptop not the computer that needs fixing the msg is on the screen all the time and computer is unresponsive yes i tried several times when it comes on says same thing
Expert:  sudipto_dutta replied 1 month ago.

Ok, you are getting the error code on the screen, after the Dell logo or the Windows logo appear on the screen?

Customer: replied 1 month ago.
after dell logo
Expert:  sudipto_dutta replied 1 month ago.

Are you sure, it is Windows 8 and not any other version?

Customer: replied 1 month ago.
no im not sure maybe 10 im not computer savey and i cant turn it on to find out it could be windows 10 can you just hook upto it and fix it
Expert:  sudipto_dutta replied 1 month ago.

Did you get any recovery disc with the laptop?

Customer: replied 1 month ago.
i have no idea il look and see
Expert:  sudipto_dutta replied 1 month ago.

OK, check and let me know.

Customer: replied 1 month ago.
i found a disc that says dell inspiron 660 drivers and utilities
Customer: replied 1 month ago.
it is not a laptop i am on my lap top because my desk top isnt working
Expert:  sudipto_dutta replied 1 month ago.

No, not that disc. If you do not have the recovery disc then, there is only one way left is recovering the PC to factory defaults. But, if you try that then, all the data on the PC will be erased. Do you want to try that?

Customer: replied 1 month ago.
i dont know if i want to lose my info i dont really understand what that entails i have things on there i need
Expert:  sudipto_dutta replied 1 month ago.

I found another way, but for that, you have to download the recovery media on a USB drive and then, you can use it to backup the data on your PC and then, restore it to factory default.

Customer: replied 1 month ago.
how can i download on a usb drive when computer doesnt work?
Expert:  sudipto_dutta replied 1 month ago.

You can use this computer to make the recovery USB drive. It will be better to take help from someone, who is a little bit knowledgeable about the computer, because, without any experience, you may not be able to follow my instructions, I can give you the link from where you can download the files.