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Louie, Hardware technician
Category: Computer Hardware
Satisfied Customers: 12043
Experience:  down to component level
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Bonjour jai reçu mon magik blanc et je ne suis pas capable

Customer Question

Bonjour jai reçu mon magik jack blanc et je ne suis pas capable de me connecté et jai déja un compte mon numéro est(###) ###-####
JA: What kind of computer do you have?
Customer: apple
JA: Have you installed any updates recently?
Customer: non
JA: Anything else you want the computer expert to know before I connect you?
Customer: je ne comprend pas
Submitted: 12 days ago.
Category: Computer Hardware
Expert:  Louie replied 6 days ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Expert:  Louie replied 6 days ago.

Initially, which version of the magicJack device?

Still, let's try check and review the basics. Proposed preliminary tries (if have not been done and/or even to just eliminate as a potential issue):

  • • please click HERE and login to your magicJack account to check Account Details / Device Status (expiry);
  • • plugin the magicJack device into a USB port of the computer;
  • • for PC, the magicJack Desktop Application will automatically launch;
  • • for MAC, double-click the magicJack icon to launch the Desktop Application;
  • • then click HERE to determine if the magicJack device can be recognized and if activated;
  • • visual inspection of the magicJack device LED lights:
  • - blue = there is power supplied to the device;
  • - green = connected to LAN;
  • - yellow (amber) = Internet connection/activity.

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