Ask Computer Hardware Questions and Get Answers ASAP
Hi there and welcome
Can you tell me which program you are doing this in?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you restart the computer and try to open it please
ok no problem, let me know when you have done the instructions please
or at another time if you are leaving now