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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 201
Experience:  Working to keep PC-type computers working since 1988.
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I have installed and registered a Logitech C270 Webcam but

Customer Question

I have installed and registered a Logitech C270 Webcam but when I click the Logitech icon on my desktop, after the window opens, it says I do have a webcam connected to the computer. But it is.
JA: How much experience do you have with this particular machine?
Customer: I have been using this computer since Feb 8, 2017 but have been using personal computers since 1987.
JA: Have you installed any updates recently?
Customer: There was an update to Windows 10 on April 9th but that was before I tried installing this webcam. By the way, after the April 9th update, my built in webcam stopped working, that is why I bought an external webcam.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Device manager indicates a problem with all imaging devices connected to this computer. Two printer scanners, the built in webcam and the just installed external C270 Logitech webcam. Device manager says my drivers are up to date but Windows can't load them.
Submitted: 4 days ago.
Category: Computer Hardware
Expert:  Kamil Anwar replied 4 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 days ago.
My name is John. Yes you may connect.
Expert:  Kamil Anwar replied 4 days ago.

Operating system you are running?

Customer: replied 4 days ago.
I do not understand the extra charge. I just paid $51 to Just Answer through PayPal and so far have received nothing for my money, only a request to connect securely and be charged another $52. What gives? I agreed you could connect. Isn't that what the first $51 is paying for?
Expert:  Kamil Anwar replied 4 days ago.

I sent request for remote service. Please accept it then follow steps here to connect with me

Customer: replied 4 days ago.
Where did you send the request? I do not see it on my computer or in my email.
Customer: replied 4 days ago.
I am running Windows 10 on an HP 9300 Elite All-in-one Desktop computer.
Expert:  Kamil Anwar replied 4 days ago.

Did you see it now?

Customer: replied 4 days ago.
I will be logging off. Too much money spent on this older computer.
Expert:  Kamil Anwar replied 4 days ago.


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