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Elgin Vega
Elgin Vega,
Category: Computer Hardware
Satisfied Customers: 127
Experience:  Tech Support annalist at Dell
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I'm trying to connect a Toshiba external HD for a backup but

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I'm trying to connect a Toshiba external HD for a backup but system won't recognize it
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: hang on it kicked me off the page let me get it
JA: Have you installed any updates recently?
Customer: my laptop is a Toshiba Satellite P55W-C5314 running windows 10 home - laptop is running ok - but I'm trying to attach an external HD - which is also a Toshiba 1TB with model #HDTD210CS3E1
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope that should do it - thank you

Hi, my name is***** will try my best to help you resolve this request.

Lets try a remote session using teamviewer so I can check the problem.

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****

Customer: replied 2 months ago.
id 795 728 604
pswd 9547

It is taking too long to connect, can you provide a new password ***** teamviewer?

Customer: replied 2 months ago.
1075

It seems like the software is installed, please dont forget to rate.

Have a nice day

Elgin Vega and 3 other Computer Hardware Specialists are ready to help you