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Hello and welcome. My name is***** will be assisting you today. I am so sorry to hear that you are having such troubles and I will try my best to help you.So to clarify your mouse is not working?
Are we using a wireless mouse?
Waiting for your reply,
Thank you for your reply,
Can we first try to replace the batteries in the mouse.
Is there a ON/OFF button on the mouse that maybe is off?
Thank you, ***** ***** try to restart the computer and see if the mouse is working again.
Great! I understand.
Have we tried unplugging the usb bleutooth dongle which the mouse uses to connect to the computer?
Please try to put it in another usb port please.
Thank you I understand,
It could be that the bleutooth is off on the MS Surface.
Can we check this or do you already have?
Can we please try the following:On Surface Mouse, press and hold the pairing button until the light blinks to make it discoverable. (The pairing button is on the bottom of the mouse.)On your PC, select the Start Windows logo button, and then select Settings > Devices > Bluetooth.Turn on Bluetooth, select Surface Mouse from the list, and then select Pair.
Please let me know how this goes,
Great to read this Pete!
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Is there anything else I can assist you with?
Have a great day Pete!