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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 187
Experience:  Working to keep PC-type computers working since 1988.
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My Movie Folders are suddenly missing from my "D" Drive and

Customer Question

My Movie Folders are suddenly missing from my "D" Drive and my External "F" Drive in Windows 10 ---- Where didthey Go?
JA: What kind of computer do you have?
Customer: Desk top
JA: Have you installed any updates recently?
Customer: I haven't but I don't know about "Windows Update".
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that ALL of my Movies (for the last 15+ years -- about 400) are missing. 1920's silent films to present date.
Submitted: 12 days ago.
Category: Computer Hardware
Expert:  Elgin Vega replied 12 days ago.

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using teamviewer to check the problem, to download it use this link.

https://www.teamviewer.com/en/

Customer: replied 9 days ago.
I downloaded TeamViewer -- now what?
Customer: replied 9 days ago.
are you there
Customer: replied 9 days ago.
are you there? #2