How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 196
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Movie Folders are suddenly missing from my "D" Drive and

Customer Question

My Movie Folders are suddenly missing from my "D" Drive and my External "F" Drive in Windows 10 ---- Where didthey Go?
JA: What kind of computer do you have?
Customer: Desk top
JA: Have you installed any updates recently?
Customer: I haven't but I don't know about "Windows Update".
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that ALL of my Movies (for the last 15+ years -- about 400) are missing. 1920's silent films to present date.
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Elgin Vega replied 2 months ago.

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using teamviewer to check the problem, to download it use this link.

https://www.teamviewer.com/en/

Customer: replied 2 months ago.
I downloaded TeamViewer -- now what?
Customer: replied 2 months ago.
are you there
Customer: replied 2 months ago.
are you there? #2

Related Computer Hardware Questions