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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 188
Experience:  Working to keep PC-type computers working since 1988.
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I have lost my hard drive to a hack. What should I do? Am

Customer Question

I have lost my hard drive to a hack. What should I do? Am totally in the dark.
Submitted: 17 days ago.
Category: Computer Hardware
Expert:  Jason Jones replied 17 days ago.

Hello,
I am the person that will be helping you today.

May I ask what is meant when you say that your hard drive was lost to a hack?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 17 days ago.

May I ask what is meant when you say that your hard drive was lost to a hack?

Customer: replied 17 days ago.
My computer went dark after I clicked on an ad that informed me my hard drive was being destroyed
Expert:  Jason Jones replied 17 days ago.

You should be able to just turn the computer off and on. After you turn the computer off and on, does it now work?

Customer: replied 17 days ago.
No, it does not. I just have a blue scree
Expert:  Jason Jones replied 17 days ago.

Is there any text on the screen? Please, unplug the power from the computer, plug it back in, and turn it on.

Customer: replied 17 days ago.
Nothing happens
Expert:  Jason Jones replied 17 days ago.

I see that you have requested a remote session. Was that on accident? I ask because I cannot remote into your computer, if it cannot access the Internet.