How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 196
Experience:  Working to keep PC-type computers working since 1988.
13568747
Type Your Computer Hardware Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have lost my hard drive to a hack. What should I do? Am

Customer Question

I have lost my hard drive to a hack. What should I do? Am totally in the dark.
Submitted: 2 months ago.
Category: Computer Hardware
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

May I ask what is meant when you say that your hard drive was lost to a hack?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 2 months ago.

May I ask what is meant when you say that your hard drive was lost to a hack?

Customer: replied 2 months ago.
My computer went dark after I clicked on an ad that informed me my hard drive was being destroyed
Expert:  Jason Jones replied 2 months ago.

You should be able to just turn the computer off and on. After you turn the computer off and on, does it now work?

Customer: replied 2 months ago.
No, it does not. I just have a blue scree
Expert:  Jason Jones replied 2 months ago.

Is there any text on the screen? Please, unplug the power from the computer, plug it back in, and turn it on.

Customer: replied 2 months ago.
Nothing happens
Expert:  Jason Jones replied 2 months ago.

I see that you have requested a remote session. Was that on accident? I ask because I cannot remote into your computer, if it cannot access the Internet.

Related Computer Hardware Questions