Hello,I am the person that will be helping you today.
May I ask what is meant when you say that your hard drive was lost to a hack?
I will be standing by, looking forward to your response.
You should be able to just turn the computer off and on. After you turn the computer off and on, does it now work?
Is there any text on the screen? Please, unplug the power from the computer, plug it back in, and turn it on.
I see that you have requested a remote session. Was that on accident? I ask because I cannot remote into your computer, if it cannot access the Internet.