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I would be glad to help. To isolate the source of your problem, do you have another bluetooth device you can connect with your Mac, and do you have another computer or mobile device that you could connect the keyboard to? This will help us figure out if the bluetooth connection is failing on the keyboard or the computer. I can walk you through the process of either of those tests if you'd like.
Do you have an Iphone?
Great, do you know which iPhone model it is?
Perfect. Let's try pairing the keyboard with your iPhone and see if that connection works. If you don't have the keyboard manual handy you can use the link below:
Have you tried holding down each of the four bluetooth keys with the bluetooth devices menu up on your iphone? do none of them cause the keyboard to popup in teh bluetooth menu on the iphone?
Great. OK, let's try repeating the process exactly the same way but with your Mac.
Great! Keep in mind you can use the four different bluetooth buttons to keep connections with 4 different devices. So I would choose one button for your iPhone, and another for your Mac. This will help prevent connection conflicts when you switch between devices. Please let me know if you have any more issues with this keyboard in the future.
You are very welcome. Also if you have any related computer issues in the future, you can put "FOR DAVID" in the title and I will be notified once you post the question. This will lead to a faster solution since I will access to our chat history for this issue and any issues we work on together.