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Jennifer French
Jennifer French, Technician
Category: Computer Hardware
Satisfied Customers: 114
Experience:  Owner at Down Home Technical Solutions
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My keyboard is not working on new computer, hp notebook 15

Customer Question

my keyboard is not working on new computer
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: hp notebook 15 ay009dx brand new computer
JA: Have you installed any updates recently?
Customer: brand new computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  Jennifer French replied 3 months ago.

Hello! My name is ***** ***** I will be assisting you today.

Usually when I have this problem, I do the following:

1.) Plug the keyboard into a different port

2.) Restart the computer.

For all intents and purposes, it should read the new keyboard, install it, and it should work correctly.

Please let me know if it doesn't by replying to the thread.

If this resolved the problem, please remember to rate my answer in the top right corner of the thread with 5-star so that I may receive credit for answering your question today.

Happy New Year!

Expert:  Jennifer French replied 3 months ago.

Were you able to resolve this?

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