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Pete
Pete, Computer Expert
Category: Computer Hardware
Satisfied Customers: 16889
Experience:  CISCO certified computer and networking expert.
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Why is there no recall on MS Surface Pro 2 models that wont

Customer Question

Why is there no recall on MS Surface Pro 2 models that wont start? The jumble of fixes available on line are ridiculous. This is an expensive piece of equipment - stand behind it! Staples, in North Conway N.H., where I purchased the tablet, doesn't even know where a repair facility is. Very disappointed! (*****@******.***)
JA: Just to clarify, what's the exact make and model of your tablet computer?
Customer: MS Surface pro 2. ser. # 018785633853. If I repeatedly attempt start-up it may or may not energize. Why no recall. If you go on line it's obvious there is a serious problem with start-up. I live in south western Maine. Where can I get this thing fixed?
JA: Have you installed any updates recently?
Customer: They are supposed to download automatically - Why?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No - Other than the tablet is useless as is.
Submitted: 4 months ago.
Category: Computer Hardware
Expert:  Pete replied 4 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 4 months ago.

I'm not sure why Microsoft have not issued a recall for the Surface Pro 2. Perhaps they are not aware of the extent of the problem.

Have you tried contacting them directly? You can open a service request online at:

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/how-do-i-get-my-surface-serviced

If the tablet is still under warranty then you can return it to the retailer.

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