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We would have to do a remote session for me to be able to troubleshoot on your computer, and diagnose, and then potentially fix the issue.
Theres just no way i could go through the troubleshooting and having to describe each and every step....it woudl take literally hours and hours.
Not too mention any mistakes made would need to be fixed.
So....i can help but only in a remote session....its completely secure, and encrypted.
Let me know when your ready to continue.
accepting the proposed offer, and we can begin the remote connection
sorry for the delay.....i didnt think you were going to respond. So i left. but im back now..
Ill hang around for the next 5 or 10 minutes.....its 10:30 at night here.
is the Bluetooth BUIULT-in to the computer, or is it a USB dongle?
are you using a laptop or a desktop?
remote session is an additional charge....but we dont have to do it.
MacBook with Windows 7?
Hows that? Are you running a virtual machine?
Well, thats why your having trouble.
Windows on a mac, YOu cant expect that to work perfectly
I mean who makes the driver for the Mac hardware to work on windows OS?
Thast like......you need software vendors to make a whole new set of hardware drivers
Well, what is the Bluetooth chip?
does it show up in the device manager? the bluetooth chip?
So the bluetooth has been working.....but its this NEW speaker that wont show up in the PlayBack devices, as a bluetooth device?
Well this SPeaker is Bluetooth 2.1+EDR, which only came out in 2007
If yoru bluetooth chip on the mac hardware was manufactured BEFORE 2007.....it may not work properly
keyboards and mice work because they are OLDER bluetooth technology, to work on ALL computers.
Speakers especially the newer ones.....arent so friendly
disconnected means its not paired.
did you put the speaker in pairing mode?
you should power off the speaker.
THen power it back on , and try the pair and connect again.
Basically remove it form the computer and add it back in
Oh i forgot....my magic wand back at home.
bluetooth devices WILL show up in the playback devices EVEN when not paired.
see the link.
circled in yellow is my bluetooth headset......its turned off.....and not paired.