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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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I purchased HP 510-aO11a desktop on saturday. I tried to

Customer Question

I purchased HP 510-aO11a desktop on saturday. I tried to download drivers and a company came up and asked me to purchase the drivers.. Is that normal or should they be HP drivers. I didn't continue.I tried following the instruction book but became confused.. Is there any way you can help please. Thanks Heather Day.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP 510 . Windows 10 Version 1511.. OS Build 10586164
JA: Have you installed any updates recently?
Customer: No I couldn"t see how .I just followed the instructions in the setting up book
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes , with skype I couldn't find the echo test.
Submitted: 8 days ago.
Category: Computer Hardware
Expert:  Jason Jones replied 8 days ago.

Hello,
I am the person that will be helping you today.

Drivers are free. Any application that is asking for payment is simply trying to scam you. Which devices on the computer still require drivers?

I will be standing by, looking forward to your response.

Thank you,
Jason