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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 202
Experience:  Working to keep PC-type computers working since 1988.
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A new harddrive was recently put into my computer and

Customer Question

a new harddrive was recently put into my computer and accounts were transferred, where are my office products?
JA: What's the make/model of your device? How old is it?
Customer: hp-----21/2 years old It's a laptop, but I don't know the model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since the hard drive was installed last week
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 5 months ago.

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Expert:  Quiksilver07070 replied 5 months ago.

Microsoft Office Products Software has to be REinstalled, when a new hard drive is used.

.

So, you need to get the Install Media that you used the FIRST time you installed MS office software.

Typically this is in the form of a DVD, but can also just be a download, or a .msi (microsoft install files) file.

.

Did YOU personally buy the software? Was it provided to you from your employer? Did the Office software come WITH the computer at the time you purchased the computer?

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