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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 194
Experience:  Working to keep PC-type computers working since 1988.
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I have an XPS 2720 purchased in August, 2013 (fully dressed

Customer Question

I have an XPS 2720 purchased in August, 2013
(fully dressed - $3,235). Has been used not more than 6 hours. A black image appears everytime
I log on - the image covers 80% of the screen.
Have spent hours with Dell techs - no one has
ever been able to remove the image.
Ron Stephenson ***@******.***
Submitted: 3 months ago.
Category: Computer Hardware
Expert:  Quiksilver07070 replied 3 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 3 months ago.

So, does the Black Screen Image (when you login) stay a black screen? Or does it just show a black screen for a moment or 2, and THEN go back to normal?

Customer: replied 3 months ago.
stays black
Customer: replied 3 months ago.
The 2720 is at my home office. Talking to you from my work office.
What time can we connect on Friday, November 25? (will be on PTO) ?Thanks - ron stephenson
Expert:  Quiksilver07070 replied 3 months ago.

Okay.....so your not able ot work on it now.......just come back to this question on the 25th.

We can continue then.

I will be availabel all day.