Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the full name brand and model of the hard drive?
Also, if the drive is making noise we need to disconnect it till we figure out the issue. Because if that ringing noise is the internal components grinding, it could be ruining your data .. So disconnect it and turn it off, then let me know the name brand and model of the drive itself.
My apologies for the delay..I did receive your response.
Im researching that specific drive to see if it can be removed from the case, and also the exact specifications of the drive.
Please make sure the drive is unplugged and I will be back to you as soon as I have the info I need to make an initial suggestion.
Hi, I did send you a message that I was working on the issue, and would get back to you. at 127 pm.
Now, I do understand where you are coming from however, I didnt want to reply till I had a substantial suggestion.
So here is where we stand. To verify what I am saying, you can google this search term " hard drive noises"
Now, this normally and almost always means either the drive is failing.. OR, theenclouse is failing.
So if we have any chance of saving your data.. You need to remove that drive from its outer case. I was trying to find instructions for the specific model of hard drive you have, and this was about as close as I couldget.
If you can get the drive out of the case.. Then you can connect it to a powered cable set, or enclusre like this.
The enclosure is simpler to use. And would allow you to connect the hard drive to your mac, and save your files.
I hope you understand the delay in responding.. I always consider that for the money a client pays, they deserve a fleshed out solution thats accurate to their specific situation, and has a real chance of solving the problem.
Unless you have a spare hard drive enclosure already.
Or a spare USB / Hard drive cable adapter set.
Once you remove the drive from the enclosure.. You need one of the two examples I showed you in the amazon links.
The enclosure is simpler to use..
If the drive is bad..
You may be able to fix it from the enclosure using disk utility..
Hopefully, its just the enclosure though..
Youre welcome to get back to me on this same conversation, when you do get your hands on an enclosure.. And I will help you use it if needed. As long as you reply on this same question page, there wouldnt be any further charges, etc.
Hello again, I havent heard from you for a while. Did you still need help with this issue or not?
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