Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
How exactly is the drive connected to your windows 10 computer.. Is it a direct connection via a usb cable?
Or, is the Maxtor connected through a hub? Or through a router?
Also, when you go to your my computer window does the drive show up, and does it give you a specific error when you try to access it?
Thank you for your response,