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Josh
Josh, Computer Enthusiast
Category: Computer Hardware
Satisfied Customers: 16032
Experience:  Hardware Expert
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I have an old external portable hard drive and cannot

Customer Question

I have an old external portable hard drive and cannot retrieve the data. Is there online software to help retrieve this data?
JA: What kind of computer do you have?
Customer: Apple Mac Book Pro.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 19 days ago.
Category: Computer Hardware
Expert:  Josh replied 19 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 19 days ago.

Are you looking for a data recovery software? Please note that there is no guarantee that they will recover your data but they will give you the best chance at recovery.

Customer: replied 19 days ago.
OK. Yes. Data recovery software.
Customer: replied 19 days ago.
No. If you have software that I can purchase, that would be best.
Expert:  Josh replied 19 days ago.

The software that you can use is free. Please allow me a minute to provide you with the links...

Expert:  Josh replied 19 days ago.

Here are two recovery programs:

Pandora Recovery here: http://www.pandorarecovery.com/

Recuva here: https://www.piriform.com/recuva

I recommend both of those programs and I have used them numerous times to recover data. With that being said, there is no guarantee that the files can/will be recovered and please understand that I do not have control if they can/cannot be recovered.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 18 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.