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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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I have a Harmony modem, 650. It was dropped on the floor and

Customer Question

I have a Harmony modem, 650. It was dropped on the floor and no longer works. I reinserted the batteries and it will turn on the TV but will not communicate with my DVD player. The local Visions store gave me number 1(###) ###-####to call for help but it will not connect when I attempt to call the number. Please help. Douglas
JA: What kind of computer do you have?
Customer: A Mac desktop
JA: Have you installed any updates recently?
Customer: Yes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, I am not really handy with computer operation.
Submitted: 21 days ago.
Category: Computer Hardware
Expert:  Nathan replied 21 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 21 days ago.

Hello Douglas, do you mean a logitech harmony remote?

Do you see anything on the display screen?