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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Just got a K780 keyboard. I cant open the back stand which I

Customer Question

just got a K780 keyboard. I cant open the back stand which I believe stores the receiver.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: ASUS, touch screen, windows 10
JA: Have you installed any updates recently?
Customer: Not sure.
JA: Anything else you want the computer expert to know before I connect you?
Customer: just installed a Logitech wireless mouse, installation went well
Submitted: 21 days ago.
Category: Computer Hardware
Expert:  Jess M. replied 21 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. The Unifying receiver is indeed stored under the Battery door at the back of the device. Please try to gently pull down the lock or the battery door to open it.

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess