Hi. My name is***** try this:
Unplug your router for 60 seconds.
While it's unplugged, move the MagicJack cable to a different port on the router.
After the 60 seconds has gone by, plug the router back in and allow it 2 minutes
to fully start up.
Then let me have your MagicJack number and I'll call you from my Magic***** *****ne.
If I can get through calling MagicJack-to-MagicJack but you can't call your MagicJack using a cell phone or landline
it may be an issue with the carrier.