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Ask Russell H. Your Own Question

Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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Nothing with the computer. My magicjack is hooked to the

Customer Question

nothing with the computer. My magicjack is hooked to the router. I can call out on the phone but I tried to call the phone and it says it's not in service.
JA: What's the make and model of your computer? And how long have you been using magicJack?
Customer: The computer is a Dell inspiron 1720. i just hooked the magicjack up today
JA: Have you installed any updates recently?
Customer: to the computer or magicjack?
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Computer Hardware
Expert:  Byron replied 23 days ago.

Hi. My name is***** try this:

Unplug your router for 60 seconds.

While it's unplugged, move the MagicJack cable to a different port on the router.

After the 60 seconds has gone by, plug the router back in and allow it 2 minutes

to fully start up.

Then let me have your MagicJack number and I'll call you from my Magic***** *****ne.

Expert:  Byron replied 23 days ago.

If I can get through calling MagicJack-to-MagicJack but you can't call your MagicJack using a cell phone or landline

it may be an issue with the carrier.