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Russell H.
Russell H., Computer Repairer
Category: Computer Hardware
Satisfied Customers: 185
Experience:  Working to keep PC-type computers working since 1988.
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My external 500GB drive is not recognized by my computer.

Customer Question

My external 500GB drive is not recognized by my computer. Tried a new cable but no difference
JA: How much experience do you have with this particular machine?
Customer: I have not used the external drive for over a year and not with my current computer .. a microsoft surface
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: If you need S/N i have them
Submitted: 1 month ago.
Category: Computer Hardware
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which version of windows you are running on the surface?

Thank you